I'm waiting for Exede to change my plan.How long does it take?

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  • Question
  • Updated 2 years ago
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changing plans and tired of waiting.
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Becky Czimskey Wilson

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Posted 2 years ago

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Bradley

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Did your plan require a new modem? Did you login to change plans or call? Have you logged in to see if changes were applied?
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Michael McDowell

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Did you do it online or call customer service?  When I switch online it is nearly immediate. 
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Becky Czimskey Wilson

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online and this is the 3rd day and no reply from them yet.
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Alex, Viasat Corporate Communications

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Becky, it should change with a modem reset. Have you done that? If you're still having problems, email us your account info (phone or acct. no) to exedelistens@viasat.com and we'll have a look.