Disappointed with service

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)

Where to begin...We were not fully informed of the data caps at the onset of signing up with Exede. Speed was nothing near what we had with Verizon.    We decided that the speed was inadequate and cost of adding data was  too expensive and still we decided to cancel.  I called   on a weekend and was told to call back in a few days to confirm that the cancellation went through.  Unfortunately, I called back 1 day after the next billing cycle started and we incurred a whole month's worth of charges in addition to the early cancellation fees.  I don't mind paying for the early cancellation fee; it was worth it to get rid of the problems, however I felt customer service did not share adequate information about how to avoid the next months charges.  It could have been that simple.

Customer service manager was unsympathetic and unrelenting to our dilemma.  Seems like there could have been a better way to resolve this.


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Marla Holt

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Posted 2 years ago

  • 1
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James E Besser

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Before you jumped ship on cancel you service pay that money, why didn't you ask the people in here about your service. Now you are asking little too late
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Exede Lindsey

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Hello Marla, 

I’m sorry to hear our services did not work for you, if you canceled after you billing cycle this would be the reason why you charged, as we bill a month in advance. I would be happy to review your account and see what I can do to fix this billing issue for you. Please send us your account and contact info to exedelistens@viasat.com   
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Marla Holt

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Hello Lindsey:  Thank you for your concern.  I've sent you my info via email.  Regards