Where to begin...We were not fully informed of the data caps at the onset of signing up with Exede. Speed was nothing near what we had with Verizon. We decided that the speed was inadequate and cost of adding data was too expensive and still we decided to cancel. I called on a weekend and was told to call back in a few days to confirm that the cancellation went through. Unfortunately, I called back 1 day after the next billing cycle started and we incurred a whole month's worth of charges in addition to the early cancellation fees. I don't mind paying for the early cancellation fee; it was worth it to get rid of the problems, however I felt customer service did not share adequate information about how to avoid the next months charges. It could have been that simple.
Customer service manager was unsympathetic and unrelenting to our dilemma. Seems like there could have been a better way to resolve this.