Internet cuts in and out

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Our internet is always blinking 75-80 percent of the time. Sometimes it works others it doesn't. It stopped altogether around 9 last night and couldn't get it going again until around 8 this morning!I am unplugging the modem all through out the day and night! Stuff like this happens quit a bit but every time I try calling y'all just say it shows to be working, even though it's not here! And then there is the data!!!The 5th day into the month we have used 5 out of 10 GB and that's with no computer for 2 days!! I got a new computer and out Data was up to 5.7 and that's with no internet from 9 PM to 8-9 AM This is really getting ridicules!!
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Saundra Dixon

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Posted 2 years ago

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Old Labs

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Aren't using Windows 10 on that new computer by any chance, are you?

That might explain a lot of your data usage - it uses a lot in the background without your knowledge unless you take specific steps to prevent it from doing so.

Sounds, like you have the Surfbeam 2 modem and blinking is normal when transmitting/receiving - it's more a combination of the way the 4 lights are blinking, flickering, off or on that is an indicator of a problem (see the user guide accompanying the modem). But it's generally easier to determine whether the modem is connected and online by browsing to:

http://192.168.100.1/?page=modemStatus

and viewing the modem state at the top of that page.

Just some thoughts/guesses since I really know nothing about your environment without your identifying it. I'd offer the Windows 10 suggestions but those won't help if your using a Mac/Apple product, Windows 7 or Windows 8. Similarly only guessing which modem since the newer modem's indicator ring pulses in various color shades (rather than blinks or flickers).

P.S. In your other post to date, you indicate you just use Facebook and some light surfing. Facebook will use a lot of data without your knowledge also. See my reply over at:

https://community.exede.com/exede/topics/exede-price-gouges-because-they-know-they-can

regarding Facebook (as well as nearly every other site) moving to HTML5 media rather than Flash media, and the negative impact that the HTML5 pre-load behavior has on usage and the only way I've found to combat it is discussed there.      
(Edited)
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Diana, Viasat Employee

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Hi Saundra, I'm sorry to hear you are having modem issues. Old Labs has given you some great advice.  If you would like us to review your data usage, please send an email to exedelistens@viasat.com. We'd be happy to over your data usage with you.