Im really not very happy with viasat

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  • Problem
  • Updated 4 months ago
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Plan I was using gone and only thing close to it is 50 gigs less and 30 dollars more
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stan crawford

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Posted 4 months ago

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Michael McDowell

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Returning from Vacation status?
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VeteranSatUser, Champion

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Sounds like it. 
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stan crawford

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No I moved and not far and told me I can't have the plan I had
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VeteranSatUser, Champion

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It can be less than a mile!  I  have plan options that my neighbor doesn't have!  It is crazy!!!

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Old Labs (VS1-329-L12FZ)

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Doesn't matter how far and may not even be switching between satellites. You could even move next door - you don't get to keep your plan when moving unless the plan you had is available at the time you move and it's a new 2 year commit as I understand it. You just don't get dinged for early termination if applicable.    
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Michael McDowell

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But if the move was close enough, you could, theoretically, move the dish yourself.  Especially if you could find a local installer, willing to make a few bucks on the side, to point and peak it after reinstall.  I don't think the older systems have GPS built into them.
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Old Labs (VS1-329-L12FZ)

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The key word there is theoretically - theoretically everybody should be happy with Viasat ;)
(Edited)
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Michael McDowell

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Yeah, kind of like people who "allegedly" committed a crime :)  
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Brad, Viasat Employee

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Hi Stan

It could be a few things. You could have moved into a new spot beam with different plans. The plan you were on is not a currently offered plan and any time you return from vacation mode or move you can only switch to the currently available plans