Archived and Closed
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I'm sorry for making another post on this board, but I still haven't gotten any official responses. I couldn't edit my old post, so I'm making a new post that'll hopefully attract an official response. [My other post] Basically you're "significantly restricting my service" while I'm still within my 25 gigabyte allowance. You're injecting random data into my compressed or encrypted downloads, in order to crash/cancel them and make it look like it was my own computer's/equipment's fault or error. I was having these problems while I was out of my allowance last month, and it was perfectly acceptable that you would be doing that while I was out of my allowance, along with blacklisting websites, ports and file extensions; that's because I agreed to have my service significantly slowed and/or restricted, and/or certain uses of my service, until the end of my monthly measurement period. My monthly measurement period is over, it's reset, and you're still restricting my downloads with techniques that make the ordinary end-user think it's their own fault and not Exede's. I'm paying for a service that I'm not receiving based on a signed contract, so I'm going to conclude that what you're doing is illegal. Like I said in my other post, I see nowhere in any contract saying you can deliberately crash my downloads and make it look like it was my own equipment's fault, especially when I'm perfectly within the bounds of my data allowance.