I'm new to Exede & Exede Voice. Voice has stoped working.

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  • Updated 3 years ago
I'm new to Exede & Exede Voice. My internet is working fine. But I can not get the Exede Voice to work. If I connect my PC Ethernet cable to my wireless router and modem, I can connect to the internet without any problems. But when I connected the modem to the Exede Voice and the 'Voice' to the router I lose the internet connection.  The first time I tried to connect the 'Voice' to the router the VOIP green led would light but now it has stopped working. I believe the Exede Voice is bad. I have tried to reset the Voice but nothing I've tried helps. The Voice was activated. The phone support is closed on Saturday. Oh Great!!!!
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Gene Collier

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Posted 3 years ago

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also did they (exede voice) tell you that you cannot call out to some cell phones? Reason I was given is because some cell phone providers do not recognize exede voice as a PHONE company. what? I looked and looked and that little tidbit of info is nowhere to be seen on the exede voice info pages.. just a little bit of info you might be interested in.. sign me "went back to old phone service" a PHONE service :-) 
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Please visit this SITE to make sure you have properly connected the equipment.  If you are still having problems, please send me an email to exedelistens@viasat.com with your account and contact information.  I will get you some additional information.