If we have internet service why are we put on liberty pass?

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We are paying for internet service. Why do we go on liberty pass
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Posted 3 years ago

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ggg rt

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Because you are paying for a certain amount of usage...not unlimited usage. And at certain speeds..and sometimes at lower speeds than u thought u paid for.
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Bev, Champion

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Because each spot beam on the satellite has a limited capacity, Exede cannot offer unlimited internet service but, they don't want to cut you off entirely once you use all of the data you paid for so, they offer Liberty pass instead, allowing you to still use the internet but, at a slower speed, leaving room on the spot beam for those that have not gone over their purchased data allotment for the month.

If we all had unlimited, the beams would be so congested that no one would have even 1 Mbps ever and, no one could ever stream a video or, download a game because it would be too slow. By metering service, everyone gets some fast time to do those things that require faster speeds. Exede is nice enough not to cut us off entirely when we go over our limit for the month, and we can still read blogs, post on forums, get email and such, even at the slowest speeds.
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Diana, Viasat Employee

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Hi lowelllpumlee Bev is correct. If you need additional information, please call Exede Customer Care at 855.463.9333 or send an email to exedelistens@viasat.com with your account  number and contact information.  Thanks
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Gregory Davis

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For my 2 cents worth it's also part of the "Fair Access Policy" in where we user's (Viasat customers) agreed to certain terms concerning data useage.  I happen to live in one of those areas where there are lots of users.  In fact Exede, last time I checked, is not accepting new customers.  I have been on Liberty Pass, over the past twelve data cycles, eleven of thos tweleve months.  In fact, we have children that are required to do homework using google classroom.  Google classroom is a cloud based system of APPS and of course data storage.  In some of those months we got to Liberty Pass within the first two weeks of our data cycle.  I refused to upgrade to Liberty 30 from our Liberty 18 plan.  I found that while on Liberty Pass I was still able to get the tasks done that needed to be done.  In fact I don't remember our kids complaining either.  Things were just a little slower.   Another way of looking at is "Supply" and "Demand".  Excess supply is leading towards more attractive plans such as the "Freedom" plan in some beams that are underutilized.  Excess demand leads to slower speeds than some customers are expecting - I see some complaints in this kind of forum.  Exede/Viasat and their competitors are listening - it takes time to respond with the technology and ground support infastructure - and it's not a cheap investment.  Viast 2 will be comming soon with some new ways/plans for it's customers.  They, Exede/Viasat and their competitors, are planning further ahead with future systems - the demand is there.
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Tammy Selle

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Brad, Viasat Employee

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I do not know yet. We might be changing modems with future plans but those are leased so you don't have to buy additional equipment