If service is interrupted for prolong periods of time, will Viasat reimburse the cost of interrupted service?

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We’ve experienced periods where speeds have been very slow due to peak usage times, weather, and also experienced service interruptions by Viasat. We are paying a premium for a set amount of mbps. If Viasat is not able to provide that speed consistently does the customer get reimbursed for not receiving the promised service? Compare, if we go pump gas at a gas station and the octane says 87, but the gas only has 80 octane which can cause a car to experience trouble. The provider would be responsible.
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Adrian Zamora

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Posted 5 months ago

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Michael McDowell

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That is probably true.  However if they claimed the octane was "up to" 87, then they would certainly be correct!
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Ronald Stricklin

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They will under certain situations but not those
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Stephen Rice, Champion

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Show me something is writing that says you are paying for a set speed? I would love to see it.
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Adrian Zamora

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In my area, 12 mbps or greater were promised
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Michael McDowell

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I think you are "cherry picking" with that reference.  Many other places make it clear that speeds are only "up to". 
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Adrian Zamora

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Well, “cherry picking” or “pumpkin picking”, it’s in the fine print. You should read it. My speeds are less than 2mbps. Not even fast enough to stream a movie.
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VeteranSatUser, Champion

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That document clearly says 12MB or greater. Now. We know it should never say that. But it does.
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Old Labs

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No the document is saying that standard installation is free when ordering a plan of 12 Mbps or greater in limited areas.

Poorly worded and context matters, but not referencing any speed claim here. In fact the speed disclaimer, has been clipped in the screen capture.

Speeds are “up to” are not guaranteed and will vary.
Viasat previously offered 5 Mbps Exede plans on the augmented beams and maybe they still do on some (don't know and really don't care) - this was simply meant to convey that if you order a 12 Mbps, 25 Mbps, 30 Mbps, 50 Mbps or 100 Mbps plan that the standard installation is free in certain areas (if not all). 
(Edited)
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Jab

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RE: If service is interrupted for prolong periods

Yes, when fiber optic cable feeding Laredo Gateway was cut, affected users' billing' was adjusted to reflect this outage.
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Jim16

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80 octane won't cause problems with your car.  Unless your car already has issues.
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Bradley

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Please no one buy a used car from Jim16.
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Adrian Zamora

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Noted lol
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Jim16

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Any engine with a knock sensor and computer-controlled ignition timing (e.g. modern fuel-injected designs) should be able to alter ignition timing to minimize the risk of detonation.
(Edited)
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Adrian Zamora

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Differences in octane level and the amount of ethanol added to gasoline can have a dramatic impact on fuel economy and emissions. Using bad gas could void the manufacturer's warranty by causing extreme wear and tear on engine due to poor combustion and heavy knock.
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Jab

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RE: "extreme wear and tear on engine due to poor combustion and heavy knock."

Correct....Range of retard/advance timing is programmed into ECU....so if higher alcohol percent is used or a lower octane is used, ECU needs to be reprogrammed.

Back in mid 1970s, I took a trip into Mexico via new 1975 Honda CB400F motorcycle and filled up with their lower octane regular-gasoline, which was lower octane than US's regular.  Learned my lesson, the hard way.   Got their premium fuel, and bike ran OK.