If price on current plan drops why doesn't the it change on bill for people paying old rate?

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  • Updated 1 year ago
I have been paying for Liberty12 - Boost 25 with wifi at a rate of 79.99 for sometime. I now see this same plan can be had for 59.99 and now the Liberty18 cost the same as what I am paying for the 12. If this is the case why hasn't my account been upgraded to reflect the new price of the plan?
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Jason Meis

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Posted 1 year ago

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Brad, Viasat Employee

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Hi Jason

A few things to look into is that the Boost plans have a WiFi modem whereas the regular Liberty 12 will not. That alone will cause a change in price just on the equipment fee. You can always see what's available in your area as well. Keep in mind the prices online do not include the equipment fee
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Jason Meis

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Brad, please read the the question a bit closer, I am comparing the exact same plans with my question. the info is coming from the change plan section located under my account, and according to my portal the lib12 with boost is 59.99 plus the modem of 9.99.

I have this exact plan, have for some time and I am paying 79.99 plus modem fee of 9.99. it seem the plan has decreased in price while my bill has not reflect the drop for the exact same package. now you can get the lib18 with boost for 79.99 plus modem fee of 9.99