Slow service

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I wish I could. As a whole, this is the worst internet service I have received since my dial up modem days. Much buffering and slowness, and no ability to upgrade to a truly worthwhile service.
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Scott Joseph

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  • sad and frustrated

Posted 3 years ago

  • 1
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JEP

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If you are only experiencing slowness during prime time then you may be in a congested beam (as I am) and there is not much that can be done until the next satellite is launched and online.  If you are experiencing slowness 24/7 and still have data left in your account then there probably is an equipment problem.  Could be dish alignment, could be something with your router or computers.  Contact ExedeListens@viasat.com with your account information and problem statement and they should be able to determine if is an Exede problem or not.

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Brad, Viasat Employee

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Hello Scott, Like JEP suggested there could be something going on causing the slow speeds and really it would be better if we had you email us at exedelistens@viasat.com so we can look at your account and work with you directly. Thanks

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