If I upgrade my plan today will I be billed today or on my normal due date?

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  • Updated 11 months ago
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Also wondering if the Liberty 50 plan is available in my zip code area of 96001?
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Michael Schmidt

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Posted 11 months ago

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Matt B, Viasat Employee

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Hey Michael,

Your billing date will not change.  You will see a pro-rated charge for both your current and your new plans, charging for a partial month on both.

-- Exede Matt B
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Michael Schmidt

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Perfect, thanks Matt.  Is the Liberty 50 plan available in my zip code area of 96001?
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Diana, Viasat Employee

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Hi Michael,  Yes Liberty  50 Plan is available in your area.  You can view all the plans available by  going to  MyExede.net.  If you don't have your account set up, please review this article;
http://help.exede.net/articles/General/Get-to-know-the-MyExede-customer-portal
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Michael Schmidt

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Hi Diana, Thank you for your response. We are currently on the Evolution 20 GB plan.  I see that when switching to the Liberty 50 that a new modem will be sent to replace our current one.  In the meantime though, if I switch today, will my service still be operable? Also, what carrier is used when shipping the new modem?  We sometimes have issues receiving items at our physical location unless it's shipped via UPS or Fed Ex. We do not receive regular mail at our house and use a P.O. Box instead. 
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Old Labs

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I'll re-post this here since it seems appropriate to the discussion at hand:

I often wonder whether the Boost 25 option is a double edged sword with severely limited data plans.

The extra speed, while probably nice for some activities and multiple simultaneous users in the household, would seem at least to this observer increase data usage without some caution exercised.


For example, it's well known that certain web sites adjust to higher speeds by increasing video resolution, sending even more ads down the pipeline, etc. Naturally that extra speed also encourages more simultaneous use by multiple users and all of this occurs without subscribers "changing their usage patterns".

Those of us who came over from Wildblue certainly remember the usage adjustments we needed to make going from as little as 512Kbps on Wildblue to 12 Mbps on Exede. 

25 Mbps may let you stream 4K but you'll be quickly "buying more". For me I'd base the decision on what that extra charge for 25 Mbps is getting me - there may be some valid reasons to opt for it but I have none and YMMV.   
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Michael Schmidt

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So we currently have WiFi but just went to switch plans to the Liberty 50 WiFi 12 and it states that..."Your new service plan is powered by our new Exede WiFi Modem. By ordering this new service plan, you'll need to switch your old modem with your new Exede WiFi Modem as detailed below."  Hmmm....I'm confused as you had said that we wouldn't need the new modem because we have the Surfbeam2.  Maybe I should just call customer service?
 
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Michael Schmidt

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I was wondering about that, too Old Labs. Don't really need 25 at this point so thanks for your input!
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Old Labs

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I'm confused also... the new WiFi modem has always been optional although required for the Boost 25 option. This is a job for Customer Service Man now..

If this is a sign of things to come (not having a modem only option), it's going to ruffle a few feathers including mine. Like many I don't consider it to be a serious router lacking basic features that should be standard today. 

Let us know what you find out from customer service...
(Edited)
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Michael Schmidt

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Customer service told me that what I read was a generic message which they are going to change because it seems that many are confused by it.  So yes, it only applies to the Boost 25 option. Good deal.