If I update my plan will I be charged for the new plan when I upgrade or when my next bill is due?

  • 1
  • Question
  • Updated 12 months ago
  • Answered
Photo of Aaron Chandler

Aaron Chandler

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of david

david, Champion

  • 537 Posts
  • 382 Reply Likes
The difference is prorated from the day you change plans. Just be aware that since you pay in advance, if you go to a more expensive plan you will have some extra on your next bill to catch up with the advance amount on the more expensive plan from the time you chance plans to the date you're paying up to.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Aaron, 

You certainly have the option to update your package at any time throughout your service by going to Myexede.com. You will be charged your transitioned package fee along with pro-rated charges if they apply on your following invoice. If you have any further questions feel free to give us a call at 866.945.3258
(Edited)
Photo of shanw25 .

shanw25 .

  • 0 Posts
  • 0 Reply Likes
I went to a lesser plan and am still being charged for the previous one! Not happy!!!!!!!!
Photo of Brad

Brad, Viasat Employee

  • 2979 Posts
  • 1037 Reply Likes
When did you change Shan? It could have happened right after the bill generated. If it was already paid the next bill will have a pro-rated credit or charge for the change.