if I have my laptop connected to my exede wifi modem I get 38.5 mbs download

  • 1
  • Question
  • Updated 2 years ago
using an ethernet cable I get super fast download speed wifi I get 1mbs why is that if I unplug the modem wait plug it back in my wifi speed is 15 to 20 only for about 2 hours
Photo of Barry Paepcke

Barry Paepcke

  • 94 Posts
  • 12 Reply Likes

Posted 2 years ago

  • 1
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
Buy a good quality Netgear router and be done with it Barry. You'll have much better range and more constant speeds.

Andy
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
Why should people have to go out and buy expensive routers and WiFi extenders just to get the level of service that Exede should be providing? They force people to use their sub standard WiFi/modem/router/voice combo piece of junk, and charge extra for it. WRONG WRONG WRONG!!!!!!!
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
Nobody is forced to buy anything. I realize you are ticked but facts are facts. At my store I sell NOTHING but the modems without the router, that way my customer can buy the router that best fits their needs. I was simply providing the best way for Barry to get his service up and running the way he wants it to.

Andy
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
You are forced to take the combo POS if you want the 25 Mbps speed, or on a new install if that's what the installer brings and you are unaware at that point that it is in fact a POS. Then there to is no going back to a modem only, according to Exede! And again why should someone have to spend more money and time to make this overpriced service work like it should!
(Edited)
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
I'll never understand this obsession with speed. If you can do everything you want to do then you have enough speed. I've got the regular modem which has the 12meg speed, we're a family of 5, everyone has at least two devices. We can be watching Netflix while I'm watching Youtube and everyone can do what they want at the same time. I guess if I'm downloading a video from Youtube it might only take 25 seconds vs 13 with the wifi modem but it's certainly NOT worth $10 extra per month.
My cable modem at the store has built in wifi, I don't use it....I hooked up a real router and it works great even out in the parking lot. Now I COULD call Spectrum and fuss about how their router doesn't do what i want it to do OR I could solve the problem and move on. I'm the type who just fixes it and moves on.

If you wanted the extra speed then you got it, you just have to do what I did and buy a router that suites your needs.

Andy
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
Your missing the point, I did not want nor do I pay for the extra speed. As it seem questionable whether those speeds are  attainable on a regular basis. I would be happy with the regular modem, why will Exede not give me one?

And yes I have a high end router and a wifi extender and yes I can make it all work even with their combo wifi/router/voip/modem with all those features I do not want and do not use, that a just a hindrance to overcome.
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
I take it that when you ordered Exede you were not made aware of any other configuration than the Wifi/Boost modem.
Did you place your order online, with a sales agent at Exede, or a sales partner?

Andy
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
The order was placed online, about 7 months ago. Counting down to ex customer status, can't come soon enough!
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
When you placed your order, did you have a choice of modems or was the wifi one the only one you could choose?
I'm not trying to corner you or anything, I'm gathering information for my next meeting. The more information I have, the more I can help.

Andy
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
No there was no choice, the 12 Mbps plan came with the wifi router. I am sure their reason for pushing it on people is for the potential up-sell. i.e. Boost 25 and Exede Voice. As you say the extra speed is not really needed or worth the extra money. And having had the experience of satellite VOIP, I would never do that again or recommend it to anyone.

A little honesty instead of excuses and we gotcha's  in the contract might increase the customer base, as opposed to the Phishing scams they use now.
Photo of Barry Paepcke

Barry Paepcke

  • 94 Posts
  • 12 Reply Likes
I dont understand why the wifi modem does not work I read in another post they are looking at the wifi portion of the modem.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Barry, they are looking at a couple of different issues with the SB2+ (Boost 25 Wifi) modem. I have one and, it works great except it does run hotter than I would expect, but not enough to cause a fault or anything. Some people are seeing very slow wifi speeds, very short range, and other issues that Exede is investigating.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3177 Reply Likes
Heat kills electronics. How do you know it is not running too hot to cause damage in the long run.

Lot of problems and issues with these modems it seems. Hopefully they get it right the next time!
Photo of Barry Paepcke

Barry Paepcke

  • 94 Posts
  • 12 Reply Likes
I am thinking it is some sort of heat problem because wifi will work good or acceptable for about 2 hours then my speed will drop down to 1 or less. requiring a reset
Photo of Markgc

Markgc, Champion

  • 351 Posts
  • 93 Reply Likes
Set up a fan blowing on the modem as a temporary experiment and see if that fixes the issue. Then you will know.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3177 Reply Likes

The truth is no canned built-in router is going to have the range or functionality that a high-quality, Netgear or Asus router can provide.  Just because they give it to you doesn't mean you have to or should use it. They provide connection to Exede Voice too.  I am not going to use that service either.

I don't agree with these 'one stop" hardware modem/router/phone connector devices, but it is what it is.  This just isn't Viasat that does it, but many other ISP's. 

Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
Dittos!

Andy
Photo of Steve Clemens

Steve Clemens

  • 23 Posts
  • 4 Reply Likes
I ordered online, Freedom 150GB +boost, I was not offered a choice in modem/router, in fact was told I would not get the boost if I used my (expensive) Netgear router. As of today, at day 7 of my Exede experience, I have reached the 150GB using a laptop, VoIP/magicjack and 1 Roku TV during day, and 1 at night. I am not a gamer, don't stream HD movies, haven't used YouTube during the last week... and now cannot send an email.
My download speed this morning is 0.5Mbps, upload is 0.7Mbps. As to TV.... I suppose I'll listen to CD's for the next 3 weeks.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Steve, please try to reduce usage next month. 150 GB is 22 hours per day of HD video, be that TV or Movies. http://help.exede.net/articles/General/Maximize-Your-Data
Photo of Steve Clemens

Steve Clemens

  • 23 Posts
  • 4 Reply Likes
I was told at the time I placed the order (online) that I could change the broadband from high to low and instead of one hour, I would get 4 hours...there is no option to change broadband on my TV, computer, etc. Apparently I have been lied to once again.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Steve that setting would need to be changed on each website or each device, like your Roku. It isn't one change for the whole TV or Computer, both of those simply display the data they receive. 
Photo of Steve Clemens

Steve Clemens

  • 23 Posts
  • 4 Reply Likes
It doesn't matter... there is no option to change bandwidth. It is what it is.  The install tech tried to find it too...
Photo of gm92066

gm92066

  • 128 Posts
  • 52 Reply Likes
Photo of Steve Clemens

Steve Clemens

  • 23 Posts
  • 4 Reply Likes
THANK YOU very much  ;)
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
Steve, I set my Roku the 2nd from the bottom. The ratio of data you'll save is about 10:1 I got that figure from my own test at the house.
A good example. My family watched 5 episodes of Person of Interest and used just over one gig...total, for all five shows. At that rate you couldn't use 150 gigs in a month if you tried.

Andy
Photo of Steve Clemens

Steve Clemens

  • 23 Posts
  • 4 Reply Likes
Thanks Andy, I try that, setting all 5 TV's that way. I'll just have to monitor houseguests lol.
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 761 Reply Likes
One other thing Steve. Be sure whatever streaming service you are using, like Netflix, be sure to log into your account and turn OFF auto play. Otherwise even if you turn your tv off, Netflix will go right on to the next episode. I found that out the hard way with my daughter and Sofia the First.

Andy