If you live in a freeze-thaw climate and you've lost your internet connection after, or during, freezing conditions, check the alignment of your dish. It might feel solid, but check for signs of slippage near the strut clamps. The two-piece adjustable mounting struts have a tendency to slowly fill with water over time if the larger diameter end of the strut is lower than the smaller diameter end. When it gets below freezing, the expanding column of ice inside the strut lengthens the strut with tremendous force and knocks the dish out of alignment. In our case it put enough force on the mounting bracket to split a 1-inch thick piece of cedar siding in half! To repair, simply remove one strut at a time, pull it apart, and heat it with a hair dryer until the core of ice slides out. Reinstall the strut with the larger end uphill from the smaller end and re-clamp to the original length.
Posted 3 years ago
Brad, Viasat Employee
