I Can't Access My Yahoo Email

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  • Updated 5 years ago
  • Acknowledged
Archived and Closed

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I am a newbie with Exede. I am very happy with our service, except I am unable to access my Yahoo email. Have any suggestions to solve my problem, this is very frustrating. thank you
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Lynne S. Taylor

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Posted 5 years ago

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ExedeCrystal

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Hi Lynne,

Welcome and thank you for being an Exede Customer. Glad to hear that you are happy with your service. There have been multiple reports about users having issues with Yahoo, not just Exede customers. We can do some troubleshooting to see if we can get this figured out. Please send an email to exedelistens@viasat.com with your account information and I will be happy to assist you. Thanks.

ExedeCrystal
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ExedeCrystal

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Lynne,

I found this post on our other forum about a customer having the same issues with Yahoo. This may be helpful : http://www.wildblueworld.com/forum/showthread.php?8616-THANKS-COUNTRY-BB!-and-Yahoo-FIX

ExedeCrystal

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Douglas

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I have tried to get exede customer service to fix this yahoo problem many times.  they tell me to call, I call, they go through the same getting rid of the cookies and rebooting the box, then they can not fix it and say that there specialist will call me within 48 hours, no one ever calls and then I e-mail them again and they say that the trouble call has been closed and I must start again.  I would really like to log into my yahoo mail!!!   it has been since February. that we can not get them to fix it.  I am getting real upset with exede! 

I am still running two internet services here and it is costing me a lot of bucks just because of the poor service from exede and the fact that I am under their contract for this poor service. 

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Bev, Champion

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Yahoo is problematic for us as well. My hubby still has his old Yahoo account and a few things he needs come there. He uses his cell phone or iPad to forward them to his Wildblue email so he can use the links in them at home.

Once in a while Yahoo works over Exede but, it's hit and miss as to when it will work. I suspect, like one MMO game I tried to play, Yahoo servers are set to see a high ping as unstable and/or a potential threat and, are refusing to allow the connection. Now and then your connection does not get checked, and you can connect but, it's trial and error to catch that just right.
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Exede Kimberly

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Douglas,
The issues with Yahoo are a constant priority for our technical departments. They are working hard to figure out where this issue is stemming from and how to resolve it for everyone. It is taking some time but they are diligently trying their best. Hopefully this problem will surface soon and we can tackle it. Until then, we appreciate yours and all of our customers' patience. Exede Kimberly

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Douglas

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I think that the exede site and exede e-mail which is google based interferes with the yahoo web site.  &  once you check into both of them the registry has entrees in it that conflict. 

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