I would like to know on how my cycle started today and I have already used 3.6g of data with noone home

  • 5
  • Problem
  • Updated 3 years ago
  • In Progress

I am tired of not having any data after 3 days when cycle restarts, It says I have used 3.6g of data but no one has been home to use the internet.  I have made it a point to un plug wireless router when no one is home to see how much data is being used with it no connection to any devices, 

 Why can I not go on data usage page and see where data has gone?  This is ridiculous, I don't have the money to sit and pay for something that is gone in three days.

                         Sincerely Yours

                                         Very dissatisfied customer   

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Chris Roggentien

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Chris,   We will be happy to look into the data issue for you. Please send your account and contact information to exedelistens@viasat.com
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Kevin Hanson

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I have the same problem, 2 day's 3.7 used!
I would like to find out where and how my data is used!

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I'd like to hear the official story too.
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Mary Ann Nichols

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I would truly like to know if I can also be told where my data goes. Have not downloaded anything or watched any movies,music nothing and also used almost 3g. I am seriously thinking of canceling excede and when someone tries to collect for the 22 months I have left I am seriously thinking of contacting a lawyer and other customers to see if something can be done about the overcharges for extra data none of this was explained when I signed up I was told I would have more than enough with 10g.not when I go thru 3 not even using computer. I will truly fight this contract because I was not told the truth and from reading these post wont have a problem getting others to stand with me. I am looking forward to an answer about where all the data goes. 

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Exede Lindsey

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Hello Mary Ann, 

We’d be happy to take a look at your account and verify this consumption information with you. Please send us your account and contact info to exedelistens@viasat.com
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"Have not downloaded anything"....I have seen this posted by more and more people.  You download everything when you are on the internet.  Web pages today can be very big and use a lot of data.  All the ads and little movies that pop up at the bottom of the page... all are being downloaded.  So just because you don't pick a file to download, doesn't mean you are not downloading anything, because you are.
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We have a Samsung smart TV and an iPad. I had to go into the TV and disable the wifi on it and put the iPad in an ammo can to keep them off the internet even when they are off. I could have unplugged the TV but it takes so long to boot up. You may have other devices clandestinely uploading info that you don't even know about. You may have to unplug the Cat 5 cable from your modem to keep them off the internet. Just remember, NSA has pictures of you naked...
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Joshua Barker

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I've also had a crap load of data usage (1.2GB just today) and have not used the Internet AT ALL. Another person on here had 26GB used, and he said he wasn't even home.
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vince mattingly

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Chill out people, exede will be happy to sell you more, or you can spend days and weeks waiting for tier whatever to tell you some long winded technical non explanation that will surely satisfy!