Trouble setting up wifi on Wildblue

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  • Updated 1 year ago
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I have purchased other equipment to use with my wildblue service,but it will not make a wireless connection.My system trys to connect to other wireless systems,but the signal is weak,and no setup with wildblue.The wildblue modem only has one outlet,and when i go straight to a router with the blue outlet wire it never connects even though i go from router with a yellow wire.,AND WHEN I CONTACT YOUR COMPANY EXCEED THEY TRY TO UPGRADE,and i can buy other services cheaper in our area,but i like wildblue. any way i can make this work?
Photo of Lynn Herndon

Lynn Herndon

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  • A LONG TIME CUSTOMER

Posted 1 year ago

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Photo of Gwalk900

Gwalk900, Champion

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Hi Lynn,

The LAN port on the back of the Modem must be connected to the WAN port of a router.

The network has to first be "created" between the Modem, The Router and a wired computer.

The default username and password that limits access to the Router's internal settings needs to be changed from the Routers default values.

Once that is done I recommend turning off all Guest Accounts, disabling WPS, turning off QoS, disabling any Remote Access and Cloud Services.

At that point wireless security can be enabled for all available frequencies and the associated "passkeys" generated".

That passkey or passphraise can then be entered into all devices that you wish to have wireless access.

It may help if you were to post the brand, model and version of your router so we could pull up the routers manual and give more detailed directions.