I desperately need to connect to my work vpn which I can do from my computer at other locations but not from home. Unfortunatly in a couple weeks we will be connecting primarily via the vdi connection and I will be dead in the water.
Posted 2 years ago
Diana, Viasat Employee
Hi Donna, Please send your account number and contact information to exedelistens@viasat.com and we'll take a look. You can also call 855.463.9333 for immediate assistance.
I have called and called got a long list on my account vpn connection down 90 percent of the time almost lost my job because of Excede trying to find out About Hughes net
Matt B, Viasat Employee
The problem with VPNs and satellite internet is latency. 700ms is long enough for the VPN to think you've disconnected.
As Old Labs stated below in this thread, there my be adjustments possible on your employer's side, I'd suggest contacting your company's IT and speaking to them about it!
As Old Labs stated below in this thread, there my be adjustments possible on your employer's side, I'd suggest contacting your company's IT and speaking to them about it!
Bev, Champion
VeteranSatUser, Champion
Diana, Viasat Employee
I currently has HughesNet Gen5 but since updating to their new modem/router HT2000W I have been getting kicked off the remote desktop I use to work from home. I get an error that says "Due to an error in data encryption, this session must end. Please try connecting to the remote computer again." I get this error when Im directly connected to the modem/router and when I'm using WiFi. I do not get the error when I'm using another ISP with different modem/router. I have contacted Hughesnet tech support and they do not know anything - they keep telling me its the latency but it cant be because this never happened with Gen4 service - and supposedly my case has been escalated to the engineers for input. Other people are having the same issue as well. This happens so often it is starting to affect my work performance and unfortunately we are limited to only satellite internet for internet connection.
Has anyone experienced this with the updated 25G boost with Exceed? I called an Exceed representative who stated new plans will be offered in my area this coming weekend but before switching service I need to know if the equipment is going to work - so far we have narrowed it down to the HT2000W modem/router being the cuplrit - something to do with the chip in the unit does not have enough capacity to process the data usage while on a remote desktop connection (or something like that).
Any input in this would be greatly appreciated. I need a fix like YESTERDAY or I'm going to lose my job.
Thank you
Cindy
Has anyone experienced this with the updated 25G boost with Exceed? I called an Exceed representative who stated new plans will be offered in my area this coming weekend but before switching service I need to know if the equipment is going to work - so far we have narrowed it down to the HT2000W modem/router being the cuplrit - something to do with the chip in the unit does not have enough capacity to process the data usage while on a remote desktop connection (or something like that).
Any input in this would be greatly appreciated. I need a fix like YESTERDAY or I'm going to lose my job.
Thank you
Cindy
Hi Cindy- I work from home also through a VPN, and had Gen4 through Hughes for a number of years. I made the switch to Excede almost a year ago and am still glad I did. I have had very minimal issues, it is satellite internet after all. The speeds and reliability have been SO much better than Hughes. I'm not sure where you are located, but I am in Minnesota-
Bev, Champion
Diana, Viasat Employee
VeteranSatUser, Champion
Stephen Rice, Champion
Alex, Viasat Corporate Communications
Is there any sort of business plan with Exede?
Bev, Champion
Yes, Exede does have Business plans. https://www.exede.com/business-plans/
Latency is the same for Business as Residential. There is not free zone for business plans and, Buy More is NOT optional. If you use more than your plan includes, you pay 10.00 per GB or any portion thereof that you go over your allotment AUTOMATICALLY, no warning, you are not asked to buy more, it's simply billed to your account.
That means your speed is never slowed and, you are never cut off, but, you do pay for every GB you use. I had such a plan for a while, until a large enough residential plan became available.
Unless you need the legal stuff for a business, the only reason for a Business plan would be to get more data than the top residential plan in your area offers.
The IT techs for your VPN need to make sure 600 ms latency and UP is okay. That is usually the issue with satellite internet and VPNs and, Residential or Business plan, that does not change.
Latency is the same for Business as Residential. There is not free zone for business plans and, Buy More is NOT optional. If you use more than your plan includes, you pay 10.00 per GB or any portion thereof that you go over your allotment AUTOMATICALLY, no warning, you are not asked to buy more, it's simply billed to your account.
That means your speed is never slowed and, you are never cut off, but, you do pay for every GB you use. I had such a plan for a while, until a large enough residential plan became available.
Unless you need the legal stuff for a business, the only reason for a Business plan would be to get more data than the top residential plan in your area offers.
The IT techs for your VPN need to make sure 600 ms latency and UP is okay. That is usually the issue with satellite internet and VPNs and, Residential or Business plan, that does not change.
Stephen Rice, Champion
I understand what you are saying although, i was not told them when i bought this house. And working from home, i needed more than what exede has to offer. I did not CHOOSE excede it chose me. I did not know that there was not broadband 1 mile from the city limits. I was not told what Satellite really is. I was not told that living in the rural area came with a very high price. I love my place and i am not willing to sell for this reason, but what you said, Stephen Rice, was not needed because I already knew all of that!
"I did not know that there was not broadband 1 mile from the city
limits. I was not told what Satellite really is. I was not told that
living in the rural area came with a very high price. "
Please tell us who was suppose to tell you this?
Please tell us who was suppose to tell you this?
Stephen Rice, Champion
How has Exede monopolized anyone? Hughesnet and several cellular companies exist that also provide service to rural areas.
I'm in a rural area and have the option of AT&T Uverse DSL in addition to satelite and cellulat. At&t is garbage where I live and they want $70 a month for DSL.
I am very happy to have the option to use Exede. It is faster and more reliable than the AT&T service I had before and is cheaper.
Exede is far from being a monopoly. I am thankful to have the option of using satellite. AT&T thought they were a monopoly to me and Exede proved then wrong.
I'm in a rural area and have the option of AT&T Uverse DSL in addition to satelite and cellulat. At&t is garbage where I live and they want $70 a month for DSL.
I am very happy to have the option to use Exede. It is faster and more reliable than the AT&T service I had before and is cheaper.
Exede is far from being a monopoly. I am thankful to have the option of using satellite. AT&T thought they were a monopoly to me and Exede proved then wrong.
(Edited)
Bev, Champion
Exactly, I could choose Sprint, Verizon, AT&T, Straight Talk, Hughes net or, no home internet. Exede is simply the best choice for how and when I use the internet for the price.
I have yet to find one bill that requires internet to pay. You can call them, use automatic billing, mail a check pay via a bill pay service offered by most banks or, pay in person at the business or, an authorized payment center. Of the six people on my road only 3 of us have internet at all, the other two have Liberty 12 and only use it for emailing pictures to out of area relatives. We all have the same TV and electricity providers, we all have car payments, medical bills to pay, cell phone bills, etc... Not one of them says online is the only way to pay.
Rural people do have choices, and, it is possible to live without internet access. That might mean no working form home, no social media and, relying on snail mail but, it is an option.
I have yet to find one bill that requires internet to pay. You can call them, use automatic billing, mail a check pay via a bill pay service offered by most banks or, pay in person at the business or, an authorized payment center. Of the six people on my road only 3 of us have internet at all, the other two have Liberty 12 and only use it for emailing pictures to out of area relatives. We all have the same TV and electricity providers, we all have car payments, medical bills to pay, cell phone bills, etc... Not one of them says online is the only way to pay.
Rural people do have choices, and, it is possible to live without internet access. That might mean no working form home, no social media and, relying on snail mail but, it is an option.
Stephen Rice, Champion
Ditto on being able to pay bills by mail and phone but back in the day when I had a desk job, it wasn't uncommon for me to sit in my office during my lunch break and pay bills from my work computer.
With logic that says you can't pay bills without internet, I wonder how people found out about Exede if they can't get internet to begin with.
With logic that says you can't pay bills without internet, I wonder how people found out about Exede if they can't get internet to begin with.