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Posted 3 years ago
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Diana, Viasat Employee
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Matt B, Viasat Employee
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As Old Labs stated below in this thread, there my be adjustments possible on your employer's side, I'd suggest contacting your company's IT and speaking to them about it!
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Bev, Champion
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It will be a grand day indeed when Viasat figures out how to do that. :)
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Andy
VeteranSatUser, Champion
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Diana, Viasat Employee
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Has anyone experienced this with the updated 25G boost with Exceed? I called an Exceed representative who stated new plans will be offered in my area this coming weekend but before switching service I need to know if the equipment is going to work - so far we have narrowed it down to the HT2000W modem/router being the cuplrit - something to do with the chip in the unit does not have enough capacity to process the data usage while on a remote desktop connection (or something like that).
Any input in this would be greatly appreciated. I need a fix like YESTERDAY or I'm going to lose my job.
Thank you
Cindy
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Bev, Champion
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The third possibility is on the server side, and, if that's the case, you should not be the only one with the problem but, you can pass the following link to your work so that they can look at it. https://social.technet.microsoft.com/Forums/office/en-US/1fe7892c-36c3-479a-8e51-cd7f94ea2e87/becaus... It can also be how packets are fragmented by the server but, again, that would be something your work would need to fix and, others would have the same issue if it were a server problem.
Diana, Viasat Employee
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Virtual Private Networks (‘VPNs’) and other remote computer access software such as those used to connect business servers to at-home workers may be very slow with Exede Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out. You can locate a dealer in your area by going to www.exede.com.
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VeteranSatUser, Champion
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Stephen Rice, Champion
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Alex, Viasat Corporate Communications
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Bev, Champion
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Latency is the same for Business as Residential. There is not free zone for business plans and, Buy More is NOT optional. If you use more than your plan includes, you pay 10.00 per GB or any portion thereof that you go over your allotment AUTOMATICALLY, no warning, you are not asked to buy more, it's simply billed to your account.
That means your speed is never slowed and, you are never cut off, but, you do pay for every GB you use. I had such a plan for a while, until a large enough residential plan became available.
Unless you need the legal stuff for a business, the only reason for a Business plan would be to get more data than the top residential plan in your area offers.
The IT techs for your VPN need to make sure 600 ms latency and UP is okay. That is usually the issue with satellite internet and VPNs and, Residential or Business plan, that does not change.
Stephen Rice, Champion
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If someone's job is in jeopardy, I would seriously recommend contacting your wireless provider for hotspot options. I'm on Metro PCS (T-Mobile) and it only cost $10 to add a wifi hotspot plan to my existing phone. Before that I was using Verizon and they had a similar option.
I don't need my hotspot for VPN or even at home, I just have it because it is cheap and nice to have when I am traveling or on a job somewhere and need to download a file.
If your cell phone works at your house, chances are you cat get a hotspot plan so you can connect to VPN. It won't use much data and cell phone internet has far less latency than satellite. It is simple physics.
You cannot change the speed of light.
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I understand what you are saying although, i was not told them when i bought this house. And working from home, i needed more than what exede has to offer. I did not CHOOSE excede it chose me. I did not know that there was not broadband 1 mile from the city limits. I was not told what Satellite really is. I was not told that living in the rural area came with a very high price. I love my place and i am not willing to sell for this reason, but what you said, Stephen Rice, was not needed because I already knew all of that!
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Please tell us who was suppose to tell you this?
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Stephen Rice, Champion
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I'm in a rural area and have the option of AT&T Uverse DSL in addition to satelite and cellulat. At&t is garbage where I live and they want $70 a month for DSL.
I am very happy to have the option to use Exede. It is faster and more reliable than the AT&T service I had before and is cheaper.
Exede is far from being a monopoly. I am thankful to have the option of using satellite. AT&T thought they were a monopoly to me and Exede proved then wrong.
Bev, Champion
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I have yet to find one bill that requires internet to pay. You can call them, use automatic billing, mail a check pay via a bill pay service offered by most banks or, pay in person at the business or, an authorized payment center. Of the six people on my road only 3 of us have internet at all, the other two have Liberty 12 and only use it for emailing pictures to out of area relatives. We all have the same TV and electricity providers, we all have car payments, medical bills to pay, cell phone bills, etc... Not one of them says online is the only way to pay.
Rural people do have choices, and, it is possible to live without internet access. That might mean no working form home, no social media and, relying on snail mail but, it is an option.
Stephen Rice, Champion
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With logic that says you can't pay bills without internet, I wonder how people found out about Exede if they can't get internet to begin with.