I work from home and am unable to connect to my work vpn from home. The connection times out.

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I desperately need to connect to my work vpn which I can do from my computer at other locations but not from home. Unfortunatly in a couple weeks we will be connecting primarily via the vdi connection and I will be dead in the water.
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Donna Carroll

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Posted 2 years ago

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Imma

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My connection is so bad right now that I keep timing out.  Can't upload anything ~ 0.2
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Hfcomms

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VPN really doesn't work with satellite Internet the latency is too long.  It is possible to do over a satellite link as I've looked into it before but the server side needs some specialized equipment which isn't cheap.  Long and short of it is it won't work.
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Diana, Viasat Employee

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Hi Donna,  Please send your account number and contact information to exedelistens@viasat.com and we'll take a look.  You can also call 855.463.9333 for immediate assistance.
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Stan Cardwell

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I have called and called got a long list on my account vpn connection down 90 percent of the time almost lost my job because of Excede trying to find out About Hughes net
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Matt B, Viasat Employee

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The problem with VPNs and satellite internet is latency.  700ms is long enough for the VPN to think you've disconnected.  

As Old Labs stated below in this thread, there my be adjustments possible on your employer's side, I'd suggest contacting your company's IT and speaking to them about it!
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Wes Menzel

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It all really depends on what kind of VPN you're using.  I can connect just fine to MOST of my work equipment via the VPN.  It's a bit slow but, it works.
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Hfcomms

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My company tried to set up a VPN for an offsite server with the older Hughesnet 9000 system and it didn't work.  The latency through an additional layer of networking was too long and needed specialized equipment which was pretty expensive.  If Exede has some of those bugs worked out that would be interesting. 
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Bev, Champion

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Latency is a function of how far the signal has to travel to reach the satellite, that is unavoidable unless someone figures out how to break the laws of physics. Some VPNs do work, others do not. I wish all did but, that isn't the case. 

It will be a grand day indeed when Viasat figures out how to do that. :)
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Andy Schack

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I've got customers who CAN use VPN with no issues and I've got some who cannot. There is so much variance that we invite customers to bring their laptops to our store and see if it works or not. The last thing I want to do is sell something that doesn't work.

Andy
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VeteranSatUser, Champion

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I use a VPN. No problem. I can also remotely connect to work. Like Andy says, there are so many variables, hard to guarantee success for everybody but it can and does work for some.
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Old Labs (VS1-329-L12FZ)

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VPN can often be made to work, it may largely depend on how inclined your employer's networking staff are to work with you and make some adjustments on their end and maybe yours - but you'll likely need to explain to them the idiosyncrasies of satellite internet (often they will not be aware of latency and other factors - why would they, they live in the real world). Success will also depend on the types of activities you need to perform over VPN - some work, some won't depending on how resource intensive they are.        
(Edited)
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Diana, Viasat Employee

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Hi,  Here is a link regarding VPN service with Exede.  Some VPN work and some do not.
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Cindy Salyer

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I currently has HughesNet Gen5 but since updating to their new modem/router HT2000W I have been getting kicked off the remote desktop I use to work from home.  I get an error that says "Due to an error in data encryption, this session must end.  Please try connecting to the remote computer again."  I get this error when Im directly connected to the modem/router and when I'm using WiFi.  I do not get the error when I'm using another ISP with different modem/router.  I have contacted Hughesnet tech support and they do not know anything - they keep telling me its the latency but it cant be because this never happened with Gen4 service - and supposedly my case has been escalated to the engineers for input.  Other people are having the same issue as well.  This happens so often it is starting to affect my work performance and unfortunately we are limited to only satellite internet for internet connection.
Has anyone experienced this with the updated 25G boost with Exceed?  I called an Exceed representative who stated new plans will be offered in my area this coming weekend but before switching service I need to know if the equipment is going to work - so far we have narrowed it down to the HT2000W modem/router being the cuplrit - something to do with the chip in the unit does not have enough capacity to process the data usage while on a remote desktop connection (or something like that). 
Any input in this would be greatly appreciated.  I need a fix like YESTERDAY or I'm going to lose my job.
Thank you
Cindy
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sherryanne

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Hi Cindy- I work from home also through a VPN, and had Gen4 through Hughes for a number of years. I made the switch to Excede almost a year ago and am still glad I did. I have had very minimal issues, it is  satellite internet after all. The speeds and reliability have been SO much better than Hughes. I'm not sure where you are located, but I am in Minnesota-
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Bev, Champion

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There are two common causes of that, neither is ISP related that can be on the user end. One, your time is not set correctly on your computer. Two you need to either update, or if you did update recently, roll back your Network Interface card (wifi or Ethernet card) drivers.

The third possibility is on the server side, and, if that's the case, you should not be the only one with the problem but, you can pass the following link to your work so that they can look at it. https://social.technet.microsoft.com/Forums/office/en-US/1fe7892c-36c3-479a-8e51-cd7f94ea2e87/becaus... It can also be how packets are fragmented by the server but, again, that would be something your work would need to fix and, others would have the same issue if it were a server problem.
(Edited)
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Diana, Viasat Employee

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Hi Cindy,  Bev is correct.  If you need additional assistance please  contact HughesNet.

Virtual Private Networks (‘VPNs’) and other remote computer access software such as those used to connect business servers to at-home workers may be very slow with Exede Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out.  You can locate a dealer in your area by going to www.exede.com.
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Cindy Salyer

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Hi Bev, Thanks for your input.  I have tried all those things you mentioned - changed the date, our IT guy for our server went through several fixes and NOTHING has worked.  I am confused as to why we had no trouble until I updated to the newer and "better" service and I do not have any trouble when I use other ISP's.  Unfortunately I live in a remote area and satellite is the only option for me right now.  When traveling I can work just fine using hotel wifi or when staying with a friend I can use their wifi with absolutely no problems at all.  It doesn't make sense for the ISP not to be the problem when it only happens when I'm using it.
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Cindy Salyer

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I failed to mention, the others mentioned in my first message are not working on the same server as I am.  I don't know who they work for or where but they are having the same issue.
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VeteranSatUser, Champion

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Cindy, as I posted above I have connected to work and use a VPN at times, but because of so many variables it is unknown if your configuration will have issues running on Exede or not. Sounds more like an issue with Gen5, but I understand your frustration when something use to work and suddenly doesn't.
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Cindy Salyer

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I appreciate your response.  Do you know of any Exceed customers that have had an issue like this?
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Stephen Rice, Champion

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This isn't going to be the answer you want, but you need to purchase a wifi hotspot from your mobile provider of choice.  Many VPN connections simply won't work because of the latency.
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Alex, Viasat Corporate Communications

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Cindy, VPNs can be hit or miss with satellite. If you're wondering if Exede might work better than your Hughes, you might try taking your laptop to one of our local dealers and seeing if it works. You can find one here: https://www.exede.com/business-location/
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Barbara

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I work from home and use a VPN, i have minimal problems.  I am a registered nurse and work for United Healthcare.  The VPN seems ok, but terrible compared to broadband when i have to go other places to work.  This is my life and my survival, I also almost lost my job trying to use Exede, I contacted everyone at Exede and my work IT.  UHC will not even talk to me about Satellite.  They will not pay for my connection to Satellite so when i moved to this house in March my nightmare began with Exede, but they have us  and we have not choice but to use them.  I wish i could cut them off all together but everything is done on the internet now and we have to have it.
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Barbara

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Is there any sort of business plan with Exede?
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Bev, Champion

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Yes, Exede does have Business plans. https://www.exede.com/business-plans/

Latency is the same for Business as Residential. There is not free zone for business plans and, Buy More is NOT optional. If you use more than your plan includes, you pay 10.00 per GB or any portion thereof that you go over your allotment AUTOMATICALLY, no warning, you are not asked to buy more, it's simply billed to your account.

That means your speed is never slowed and, you are never cut off, but, you do pay for every GB you use. I had such a plan for a while, until a large enough residential plan became available.

Unless you need the legal stuff for a business, the only reason for a Business plan would be to get more data than the top residential plan in your area offers.

The IT techs for your VPN need to make sure 600 ms latency and UP is okay. That is usually the issue with satellite internet and VPNs and, Residential or Business plan, that does not change.
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Stephen Rice, Champion

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A business plan will not magically make the latency go away.  The signal still has to travel 21,000 miles to space, another 21,000 miles back down, and has to repeat the same trip to get the data back to you.   You cannot change the laws of physics.

If someone's job is in jeopardy, I would seriously recommend contacting your wireless provider for hotspot options.  I'm on Metro PCS (T-Mobile) and it only cost $10 to add a wifi hotspot plan to my existing phone.  Before that I was using Verizon and they had a similar option.  

I don't need my hotspot for VPN or even at home, I just have it because it is cheap and nice to have when I am traveling or on a job somewhere and need to download a file.

If your cell phone works at your house, chances are you cat get a hotspot plan so you can connect to VPN.  It won't use much data and cell phone internet has far less latency than satellite.  It is simple physics.

You cannot change the speed of light.
(Edited)
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Barbara

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I understand what you are saying although, i was not told them when i bought this house.  And working from home, i needed more than what exede has to offer.  I did not CHOOSE excede it chose me.  I did not know that there was not broadband 1 mile from the city limits.  I was not told what Satellite really is.  I was not told that living in the rural area came with a very high price.  I love my place and i am not willing to sell for this reason, but what you said, Stephen Rice, was not needed because I already knew all of that!


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Jim16

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"I did not know that there was not broadband 1 mile from the city limits.  I was not told what Satellite really is.  I was not told that living in the rural area came with a very high price. "

Please tell us who was suppose to tell you this?
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Barbara

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this is about VPN and how it works and mine actually works fine, not great, just fine.  So i can live with that until i DO decide that living in the courntry is not good enough.  I know pleanty of people that live in the country that have broadband, they do not have to rely on Exede.  I STILL think that Exede has monoplized the rural people and they take advantage of them.  There are some things that you cannot pay unless you have internet to pay your bills there are things that you can not be a part of unless you have internet.  you know this as well as anybody, or else i would NOT choose to have it.  But now i have my job that TOTALLY depends on good internet speeds.
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Stephen Rice, Champion

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How has Exede monopolized anyone? Hughesnet and several cellular companies exist that also provide service to rural areas.


I'm in a rural area and have the option of AT&T Uverse DSL in addition to satelite and cellulat. At&t is garbage where I live and they want $70 a month for DSL.


I am very happy to have the option to use Exede. It is faster and more reliable than the AT&T service I had before and is cheaper.


Exede is far from being a monopoly. I am thankful to have the option of using satellite. AT&T thought they were a monopoly to me and Exede proved then wrong.
(Edited)
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Bev, Champion

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Exactly, I could choose Sprint, Verizon, AT&T, Straight Talk, Hughes net or, no home internet. Exede is simply the best choice for how and when I use the internet for the price.

I have yet to find one bill that requires internet to pay. You can call them, use automatic billing, mail a check pay via a bill pay service offered by most banks or, pay in person at the business or, an authorized payment center. Of the six people on my road only 3 of us have internet at all, the other two have Liberty 12 and only use it for emailing pictures to out of area relatives. We all have the same TV and electricity providers, we all have car payments, medical bills to pay, cell phone bills, etc... Not one of them says online is the only way to pay.

Rural people do have choices, and, it is possible to live without internet access. That might mean no working form home, no social media and, relying on snail mail but, it is an option.
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Stephen Rice, Champion

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Ditto on being able to pay bills by mail and phone but back in the day when I had a desk job, it wasn't uncommon for me to sit in my office during my lunch break and pay bills from my work computer.

With logic that says you can't pay bills without internet, I wonder how people found out about Exede if they can't get internet to begin with.