That did not work for me. I left the modem off for as long as 30 minutes before I plugged it back in...still no Internet. It was back on Thursday and Friday by the time I got home from work. This morning it came back on about 8 AM.
Holly, We would love to check out your account to determine what may be causing your internet service to go out. Please send an email to email@example.com. Include your account and contact information. Thanks!