I was just talking with some one about changing my password for "lovegoldens@wildblue , and accidentally cut it off

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I cannot login with my current password , and need help with logging in !
Photo of Terri Wirth

Terri Wirth

  • 0 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
It seems the phone system at Viasat's call center is having issues today. I've hit a few problems with calling support myself today.

Logging in is a known issue. Try logging in, you will get the SalesForce page, leave that open and open a new tab, go to http://www.exede.com/customer-portal/ Then click the link to MyExede (First box on the left) there. If it works the same for me, it will then allow you to log in, or load your account management with you already logged in.

If that fails, call Customer Care again at 855-463-9333 in an hour or two - hopefully the phone system issue will be fixed by then.
Photo of Diana

Diana, Viasat Employee

  • 2445 Posts
  • 481 Reply Likes
Hi  Terri, Bev is correct.  If you can't change it, please give us a call.