Question about bill

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  • Updated 2 years ago
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  • (Edited)
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rosemary

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Posted 4 years ago

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Jim, Champion

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I assume you are talking about Exede Voice. Your first month's bill is sometimes for a month plus another partial month pro-rated. For example, if you were installed 4 days prior to the end of your billing cycle, you would be charged for that 4 days plus the next month in full. If I were you, I would ask a mod to verify what I have told you.
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Beth Gatewood

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I changed it online and pay with a card so I dont really get a bill. There were 4 days  left for sept, I think the new monthly bill is 129 something I just round it off to 139.00 dollars it said I would be prorated just making sure of my new monthly  cost.
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Beth Gatewood

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I ment to say 130 dollars for new billing
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Beth Gatewood

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what the heck is a mod. anyway never mind sorry to bother you I still dont know if I am talking to a real person. Its to frustrating for me so I wont waste yor or my time. You guys should be more personable and friendly,  Thank You Peace Love and Light Be With You Always Elizabeth Gatewood
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Christine Conrad, Champion

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Beth, the mod Jim is referring to is one of the moderators of this forum. These people are corporate employees of Exede/ViaSat and are located in the corporate facilities. These people are here to assist you with any questions or problems you might be having with your internet or voice services.
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johnny c

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Taxes, fees.
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Steve Frederick-VS1/Beam314, Champion

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If you view your bill you will see what each charge is. With Exede Voice, there are federal, state and local fees and taxes each month. 
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Beth Gatewood

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is this a real person
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Exede Beau

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rosemary, your bill is available at MyExede.net and I can also review it with you. Please send me an email at exedelistens@viasat.com with your account and contact information. Please reference your post in your email.
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Beth Gatewood

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hello is anyone there
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Beth Gatewood

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This isnt what I thought I dont know if I am doing this right. Is anyone there, if so Good morning
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Beth Gatewood

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I changed my plan to 25gb for 129,oo per month my mail this am said I would be paying 149,00 a month is that just for this month because of prorating?
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Beth Gatewood

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is this a real person
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Jim16

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Yes Beth,  it is pro-rated and your bill will be $129 next month plus any taxes and rental fees.
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Old Labs (VS1-329-L12FZ)

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Beth,

When you change plans during the middle of the month, yes the next month's bill is prorated to account for that partial month. Depending upon whether you upgrade or downgrade plans, that prorated bill will be lower or higher than it will be on subsequent months. If you login to your account, you should be able to see a detailed breakdown of the charges and don;t forget that the modem lease fee is a separate fee from quoted plan prices.

If still uncertain, and email to one of the ViaSat corporate employees here at exedelistens@viasat.com should yields some clarification of charges. You need to include your account and contact information with that email (do not post that info here since this is a public forum). It's the weekend, so don't expect an immediate reply and you may need to followup on Monday AM.

P.S. Yes, both Jim and I are real people - just customers like you ;)   
(Edited)
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Matt F, Viasat Official Rep

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New topic

Please reference the new conversation here: How much to change plan?

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