I want to speak to a live person since I am not good at texting everything

  • 1
  • Problem
  • Updated 3 years ago
I've been waiting for over a week to try and get back in touch with you people to fix the issue between my network and my printer not able to communicate, and I already did everything I needed to do with the "Brothers printer" and I tried to get help with Exede ref. # 20808981 I did all the "power cycling" and still my WIFI printer does not communicate.
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BettyAnn Collins

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  • not happy talking this way

Posted 3 years ago

  • 1
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Kaotic Technologies

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You are not going to any help with your printer issue...theu may reference some "do it yourself" fixes.....

They will mot send a tech or spend any payroll hours to try to get your wireless printing to work
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Diana, Viasat Employee

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Hi Betty,  I apologize we have not responded to you before now.    We do not support 3rd part equipment but there are some great tips on the internet about setting up your printer on a home network. One such site is  the Brothers Solution Center at http://support.brother.com/g/b/countrytop.aspx?c=us&lang=en.  If you have any other issues please send an email to exedelistens@viasat.com with your account and contact information or call Exede Customer Service at 855-463-9333.