There should be a data roll over plan

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  • Updated 1 year ago
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  • (Edited)
I sometimes don't use all of the data that I purchase every month on the plan I chose. I don't think it is fair that I don't get to keep the data that I Have Paid for. There should be a roll over plan that lets me keep the data that I don't use by the end of the month. After all I paid for it. Am I the only one that thinks this?
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Sharon Bonds

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Posted 1 year ago

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Bev, Champion

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Sharon, Exede/Viasat doesn't have a rollover data plan. You pay for the same amount of data each month whether you use it or not. If you find that you rarely use all or almost all of your data, you may want to consider changing to a plan with a smaller data allowance.

I don't know if Viasat has plans to ever introduce what you suggest. Keep an eye on the available plans under "Change My Plan" in the customer portal to see what is available to you. With Viasat 2 coming online in a few months, there will be some new plans offered soon.
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Steve Frederick, Champion

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Sharon, you are not paying for that data, you are paying for the ability to access the internet and use "up to" the data cap for the plan you have subscribed to. Some plans do allow you to access data after you exceed the amount your priority data, usually at a slower speed. Basically, it is "use it or lose it".
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Roy Munson

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Sharon I agree. How ever it may be cheaper to select a different tier (lower). I'm on a tight budget and can only afford the bottom. Why discounts aren't available is beyond me?
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Philip McKenna

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Drop down to a lower data plan
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Jim16

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ISP's can give customers roll-over data, free installs, free service on the leased equipment, etc.
They would just need to charge more for all the free stuff....
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mike barber

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I agree with you Sharon.

 "You pay for the same amount of data each month whether you use it or not"..... we all know that, Sharon is asking to change it and that response doesn't address her concern.

"paying for the ability to access the internet and use "up to" the data cap for the plan you have subscribed to." Technically" this is true however that doesn't make it right nor make it the best coroporate policy.

....it is "use it or lose it". This is stating the obvious and really doesn't address Sharon's concern either.

 Again, I agree with Sharon, change the policy. If you go over you have to pay $10 per GIG which may give you access for a day, so I believe it should work both ways.

 "Why discounts aren't available is beyond me?" Excellent point Roy. My guess is that it isn't available because the company doesn't have to. As has been noted on this site, we are somewhat of a "captive audience".

No doubt, going to a "smaller" plan is an option, I noticed no one bothered to ask Sharon what plan she has...  
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Jim16

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"You pay for the same amount of data each month whether you use it or not"..... we all know that"

Agreed.  We do all know that. People complaining about things they already knew about when they bought the product has never made any sense to me except I guess they need to vent.
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Sharon Bonds

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Not using all of the data that I am allowed to use under my plan doesn't happen to me every month.  Only occasionally.  I am on the 12gb plan. Most of the time I use it all or come very close. I used to buy more when I went over my limit but now I just deal with it.  Usually it is only for a day or two.
I live in the rural area of a small town.  Eventually, they will expand the dsl to where I live.  It is almost there now. I have friends that are on Sudden Link that live less than 3 miles from me. So someday I will have much better service. 
I have been with Ecede for almost 4 years. Starband before that.  It much better than dail up which is all we had years and years ago.
I am not tech savay so I might be using all the wrong terms. 
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xode0000, Champion

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Eventually, they will expand the dsl to where I live.  It is almost there now. I have friends that are on Sudden Link that live less than 3 miles from me.
Are you sure?  DSL is available about 3 miles from me as well, yet it has never gotten closer to where I live in the more than 10 years that I have been out here.  Further, you also have to keep in mind that Exede has been steadily growing its plans as well and I don't expect to see that change.  You could find out that, when DSL gets to where you are, assuming it ever does, that satellite is still the better choice.
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Bev, Champion

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DSL is 7.6 miles from me, I could get it out here for about 20 grand but, that's Max 3Mbps speed and a 1500 GB limit that will go down as they add more subscribers. So realistically, in the five years it would take me to save the 20 grand, without cutting any other expenditures I already have, the limit may be down to 500GB or less.

Now, five years form now is 2022 and, by then Viasat 3 will be here, possibly giving me unlimited, or at the least a larger data allowance than DSL would at that point. My Viasat service will be at a max speed of 25Mbps or more and, I don't have to save the 20 grand, I can spend it on home improvements, a nice vacation, whatever I want.

Even IF the local DSL did decide to service my address, without me paying for the cable to get it here, I'd stay with Viasat. I am confident that we won't be metered out of streaming, gaming and, even downloading those modern 80GB and up games some of us love.

I do beta test for a couple of game companies (voluntarily of course) and, those two do gear the games to the higher latency of satellite. Yes, I have FPS MMO games that play beautifully over Viasat service so, why on earth would I switch to slower DSL?

Add security to that - would you rather trust an ISP that can hire any Joe Blow off the street and, give them account access and such or a company that serves many high level government officials and, has to be secure enough for that? I'll go with the one that serves government officials and, that's Viasat.
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Gwalk900, Champion

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Hi Sharon,
Satellite systems have very real capacity limits. They cannot be repaired or expanded.
Rolling over of unused data would increase usage beyond capacity.

Hughesnet tried that in limited fashion on their 7000s and 9000 legacy daily plans and it was a mess.
It's just not practical on a system with throughput limits
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Brad, Viasat Employee

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Unfortunately going to agree with a lot of the comments about the rollover. Due to the limitations of the technology we have data limitations imposed. If you are on one of our higher or mid-range plans and finding yourself well below the usage monthly you might want to look into the lower plans and perhaps save a little bit of money. If we had a lot of expansion like our DSL or Cable counterparts maybe we'll see that but having no limit would have been more likely in that scenario. Anyway it sounds reasonable on paper but it could lead to more frustrating congestion and speed issues. 

 I think of it a lot like a Netflix DVD plan: I pay $10 or so monthly but I had a INSANE July/Early August and I know that a DVD I have rented has been sitting around since like early July it's right in front of the TV and everything too, just haven't gotten around to watching it. It's kinda a bummer but I didn't utilize the plan to the fullest but I know that maybe once some summer releases hit I'll probably cycle through 6 or so movies. 
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xode0000, Champion

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Exede itself is on a "use it or lose it plan" itself and the contract that Exede has for that "plan" is with the laws of physics, which will not change.  ViaSat1 has a throughput capacity of about 140 Gbits/sec.  For every second that goes by, whatever portion of that 140 Gbits of throughput that was not used is gone forever and can't be reclaimed, since it is impossible to go back in time.  If Exede itself is on a "use it or lose it plan," then all of Exede's customers also need to be on the same plan or the entire network will become overloaded and not work at all.

In all fairness, Exede does try to compensate for being forced to put its customers on a "use it or lose it" plan with things like the late night free zone and the Liberty Pass.  If you are consistently below your data allotment each month, you might want to change to a plan with a lower data allotment and that also has the Liberty Pass.
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Jim16

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There have been 2 customers posting in the last 24 hours complaining that they have TOO much data........We need to let that sink in for awhile....How many thousands have more data than they use and don't post to the forum?  Maybe it's time some people realize that just because they are having an issue doesn't mean the whole ball of wax is having issues.....( nah, that will never happen....)
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Bev, Champion

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I tried it once, despite knowing I'd pay for extra GB, totally using the net at will (not much video since I have DTV for that. 100 GB a month would do me nicely - unfortunately Freedom is not available in my area right now and, a 100 GB Business plan is out of my budget. (Darned car payments anyway. :P )
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Jim16

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Yes, I know I am fortunate to have the Freedom plan and really hope that plan becomes the norm when V2 is functional.
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Brian, Champion

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Sharon, and others, I think the explanation for why rollover plans don't exist is because of the limitations of the technology.

Consider this (these numbers are completely made up and used only for understanding a concept).

Let's say the maximum monthly capacity of the satellite is 200 GB. Let's say all of the customers combined only use 180 GB this month. There's 20GB unused capacity.

Flip now to next month. The capacity of the satellite is still 200GB per month. It can't deliver 220 GB. It can only deliver 200GB. The unused capacity doesn't get stored somewhere so it can be applied next month. 

Maybe easier to understand. Your garden hose can deliver 100 gals per day. It's a limitation of the diameter of the hose. Today you only pour 80 gallons of water on your yard. You didn't use 20 gals of capacity. Now it's tomorrow. Your garden hose can only deliver 100 gallons per day. The limitations imposed by the diameter of the hose are immutable. It won't deliver 120 gallons 

You could get a hose with a larger diameter that had a daily capacity of 220GB per day. Well, ViaSat2 is roughly analogous to a hose with a larger diameter.

I hope this provides a little clarity.
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johnny c

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Verizon never had a rollover plan, but because of competition they did institute it awhile back, then they came out with unlimited data.  I never went unlimited i roll over 8 - 10 gig  each month.  My wife uses the phone data and her usage varies, cheaper and less stress to keep my plan.

Roll over data should be part of any plan.

I am paying for the data, if you don't believe it, see what happens if you have to buy more, like another gig.
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briman

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Verizon's unlimited plan is not so unlimited

it can and will be throttled after a certain amount of usage  
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Brian, Champion

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Usually, I use about half my allowed Verizon data. Recently they sent me an unlimited everything (including data) for just a few dollars more.

I read the terms. After 22 or 25 (I forget) they throttle you out of fairness to other customers.

Read their fine print before you jump ships.
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xode0000, Champion

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I would also like to add that internet service is more than just lots of data.  A critical component that many people seem to forget is security.  Verizon's internet service has terrible security, the security problem being Verizon's supercookies.
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VeteranSatUser, Champion

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Thanks for the advice. I guess I will just have to cancel my Verizon account now and go with no mobile device.
(Edited)
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Old Labs

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That may be your only option, VeteranSatUser.

With the repeal of the Online Privacy Act, nothing's really there to stop any ISP from implementing supercookies.

Directly, cookies and supercookies only pose privacy issues. This is not to say they can't be indirectly exploited to deliver malware - but executing that malware payload requires another form of compromised security.

But anything that compromises privacy and private information can similarly be used for malevolent purposes once enough information is gathered or even unintentionally exposed - many of us are still on our guard from the OPM hack of confidential information a few years ago - but thanks goes to all of you taxpayers now paying for my identity monitoring ;)

It's best to treat privacy, quality and security as one and the same (each can be used to compromise the other) and with privacy know what's being collected everywhere.

Even the last two paragraphs at the following might give some cause for concern  

http://www.exede.com/wifi-modem/  

but short of becoming a frightened hermit, we can only be vigilant and apply due diligence securing and protecting ourselves.  
(Edited)
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VeteranSatUser, Champion

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Even frightened hermits use the internet in 2017! There are certain ways to do it to deal with privacy, but nothing can be 100% safe I am afraid.
(Edited)
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VeteranSatUser, Champion

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That correct. Verizon's "unlimited" plan is a joke, where unlimited means 25GB's.
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Bev, Champion

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Sprint does it to, after 23 GB of the "unlimited" data are used but, only if the network you happen to be on is congested at the time - in other words Sprint Unlimited is the equivalent of Exede Liberty 23 - IF they had such a plan, the closest being Liberty 25. Oh and Spring data tends to run 3-5 Mbps TOP speed so, throttled is often below 1 Mbps.

(Yes I have Sprint Unlimited and, my husband, who is on the same account, averages about 300 GB per month used so, hits the throttling a lot. When throttled, he can watch Netflix in Arkadelphia but, not in Memphis or Dallas - he is a truck driver so travels to those cities daily.)