Hi Renee, I'm not sure what happened during that call. Please send
me your account and contact information to email@example.com. We will go
over your account issues together and straighten everything out. Exede Diana
I was told I can only cancel my account on my billimng date. I called on my billing date to cancel, and they told me they had already charged me for the next month, and they do not give refunds. How do I cancel my account?