I want to cancel my account

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I called a week ago and cancelled my account why am i still being billed!
Photo of Renee Cumm

Renee Cumm

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2415 Posts
  • 478 Reply Likes
Hi Renee, I'm not sure what happened during that call. Please send
me your account and contact information to exedelistens@viasat.com. We will go
over your account issues together and straighten everything out. Exede Diana


Photo of paul optout

paul optout

  • 1 Post
  • 0 Reply Likes
I was told I can only cancel my account on my billimng date. I called on my billing date to cancel, and they told me they had already charged me for the next month, and they do not give refunds. How do I cancel my account?
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Paul, in order for you not to be charged after you disconnect your services through Exede. You must make sure you cancel your services on or before your billing cycle, therefore you’re not charged for another month of service. If this was the case, I would be more than happy to review your account to see how I can fix this situation for you. Please feel free to send you account and contact info to exedelistens@viasat.com. Thank you

This conversation is no longer open for comments or replies.