I want out of my "agreement"

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  • Updated 2 years ago
I had Exede internet service installed two days ago and I am really disappointed and I feel like I was mislead by Direct TV as well as the folks at Exede.  When I called Direct TV, I let them know that I am a very heavy internet user and they sold me on a unlimited data plan, which I discovered, doesn't actually exist. So I find out one day after the install, that I used up all my data. Now at the peak hours, my internet service may as well be dial up. The purported 1-5mbps as actually far less than 1.

The slow down should have been communicated to me by the Direct TV people, the folks from Exede, who confirmed the installation, as well as the tech who actually did the install, as I am sure I am not the only person who has experienced this.

In short, I want out of my contract and because I was mislead by the sales person, and the slowdown is a lot less than the 1-5mbps, which is a breach, I should be let out without the penalty of paying $15 per month left on my agreement.
After further review on the internet, I have found that Exede isn't doing the greatest job in customer satisfaction. So if there is anyone out there in Exede land who can actually help me in this regard and do the right and ethical thing, please let me know.
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Posted 2 years ago

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Brad, Viasat Employee

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Hi Charlie.

Please email us at exedelistens@viasat.com and we can discuss this further. 

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I really feel for the folks who are not getting the quality service that they expected.   I don't understand the wide variance between  beams, etc.  Right now, during a severe thunderstorm in Florida, I am still experiencing decent speed,  and have not lost connection.  I'm in an unpopulated (except for cows) rural area and have not had any major problems in a year.  I would like to better understand the discrepancies.  Also, I've been thinking about getting Voice, but have read so many bad reviews for it that I have hesitated so far.   Any words of wisdom would be much appreciated!    (Maybe this should have been a new thread...certainly didn't mean to hijack this one, if that's how it appears!
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Brad, Viasat Employee

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Our voice service is VOIP (Voice Over IP....so internet phone) other phone services that use this type of service is Vonage, Comcast, and basically anyone that doesn't use hard wired phone lines to make calls. More information can be found here http://www.exede.com/voip-satellite-phone/ 
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Thanks Brad...I replied to your reply but it's not showing up, even though it showed a successful post...will wait to see if it appears before duplicating it.
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Steve Frederick-VS1/Beam314, Champion

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I have been a subscriber with Wildblue & Exede since 2008. I have had not problems to speak of, and with only two choices for an ISP, Exede appears to be the better of the two.

I have had Exede Voice for 3 years, and have  no complaints about the voice quality or the reliability. My Verizon landline was noisy, and when it rained, it often was  not usable. The cost was $45 a month, with only local calling, and no of the other features such as call forwarding, caller ID or voicemail.

While there are some beams with congestion on a regular basis, there are many others, like mine, where speeds are very good, normally way in excess of the advertised.

The forum does have people who are unhappy with their service, but most of the subscribers who are happy with their service don't post comments on the forum. The over 650,000 Exede customers must  mean that Exede is doing something right.

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