I upgraded my plan a week ago and am still waiting for my new router.

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  • Updated 6 months ago
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I upgraded my plan a week ago and the site still says status pending. When can I expect the new router?
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Catherine

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Posted 6 months ago

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Stephen Rice

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Normally it takes up to two weeks to get a new router, but just a day or so ago there was a post on this forum saying the new routers are now on back order and could take four weeks for delivery.
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Catherine

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Thanks.
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Brad, Viasat Employee

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Hi Catherine

If it's the speedboost/wifi router-modem combo those unfortunately are on a backlog with orders. It could take a few weeks to come in. However you will NOT be charged for the upgrade until you have the modem and activate it.