I think people are using my data up without my permission. How do I prevent it?

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Guests that I have allowed previously to use my wi-fi are using my wi-fi without my permission. Im not sure what to do about it.. I changed my password and obviously even though I changed it since they had used it before... they automatically hook up to it whenever they visit without my permission
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Delores Calk

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Posted 3 years ago

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JEP

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Are you changing the password for router administration or are you changing the password for WiFi access?  If you change the password for WiFi access, your guests will not be able to automatically connect.  On the other hand if you do not have a password on your router for administration and have it set to the factory default, most likely a guest can just log onto your router and see what your WiFi password is set to.  Make sure both passwords are changed.
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Delores Calk

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Im not reall computer savvy so Im not sure how to go about changing the password for wi-fi access.
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Knight Rider

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In your web browser key in "192.168.1.1" that could be wrong but most routers are set to that address. Now once there it will ask you to log in user name is usually admin by default and then what ever password you set it to when you initially set up the wireless. Now if you don't know any of that you can push the reset button on it and wipe everything and start from scratch and set it up again. For info how tobdo that look on the manufacturer's web site or Google the make and model of your wireless router
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Delores Calk

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Thanks Knight Rider!!
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Joshua

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Hi Delores,

I might be able to provide me with more detailed instructions on how to reset your wireless password. However, I would need the model number of your wireless router. It's typically listed on the bottom of the router and will be series of numbers and letters.

Thanks,
Joshua
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Delores Calk

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ME918LL/A AIRPORT EXTREME 802.11ac
MODEL A1521

Thanks Josh!!
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Joshua

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Hi Delores,

Unfortunately, I'm not familiar with configuring Apple's Airport wireless routers. However, I did find the setup guide online (see: https://manuals.info.apple.com/MANUALS/1000/MA1573/en_US/airport_extreme_sim_dual_band.pdf) which should provide instructions on how to change the configuration of the router. You'll need a Mac that has the Airport utility installed.

If you get stuck, I would recommend calling Apple's support (see: https://www.apple.com/support/airport/contact/), they should be able to provide you with the answers you need. You can also search their support website for help or talk to someone at a local Apple Store.

Hope that helps,
Joshua
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Delores Calk

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Thanks Josh appreciate the feedback
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Kaotic Technologies

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Buy a new router
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Brad, Viasat Employee

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Hello Delores. It looks like these replies provided you with great feedback on how to prevent this. Most likely it is a wifi/router issue and changing your password will put an end to it. We also can look up and confirm whether or not this is the case if you call us or email us at exedelistens@viasat.com to investigate. 

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