I see plenty of complaints.

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I see plenty of complaints but not many kudos. I’m not sure what’s going on but I think things are getting better. I’ve never really had many issues, it has been slow during times of congestion but not very often. I’m on the Silver 25/150 plan. Great job Viasat!
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Mark

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Posted 8 months ago

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VeteranSatUser, Champion

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That's because people tend to not say anything when they are satisfied. But above that, only a small subset of Viasat subs are on this site to begin with.
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Mark

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Yes, sir. I agree with you. I know there will always be issues with any company or product, but I believe most of them are isolated and could be an equipment issue. If people would use their energy in a productive way instead of trolling everyone’s post about how terrible the company is, I’m sure many issues could be resolved.
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david, Champion

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Even worse, a BIG subset of those people are people who have used all their data up then expect their speeds to still be fast enough to do whatever they want.
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Bev, Champion

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People that don't seem to understand what UP TO means and, have no concept of what it actually takes to get satellite internet to them, limitations of the satellites, the physics involved and so on.

The thing is, most don't want to understand what's behind the service, they just want it screaming fast 24/7/365 no matter how much data they use. The next multimillionaire is the one that can make satellite deliver 100+ Mbps 24/7 with latency below 200 ms and, unlimited bandwidth for at least 1 million subscribers per satellite. LOL. (Not happening unless we can alter the laws of physics and, we invent some more cutting edge satellite technology.)
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VeteranSatUser, Champion

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Viasat doesn themselves bo favors though when they market a product as "unlimited" but after the priority data is used, speed can fluctuate wildly.
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Old Labs (VS1-329-L12FZ)

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That's because people tend to not say anything when they are satisfied.
Conversely studies show,

96% of unhappy customers don’t actually complain. However, 91% of them will simply leave and never come back. Thank God for early termination fees. 

Your most unhappy customers are your greatest source of learning.
 

- Bill Gates... he should know he has/had a ton of them ;)
As a result because most don't complain and simply walk, you're typically clueless as to what you're actually doing wrong.

Other research shows, a happy customer only tells 4-5 others, while an unhappy one tells 25-26 or even more these days with social media.

(Edited)
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yourguytim

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Good that it works for you.
(Edited)
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Stephen Rice, Champion

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I like Viasat.
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Deku (The #1 Hero Data Saver), Champion

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oh YAY!!! someone else is praising viasat instead of me :3 i know... ive been away WAY TOO LONG!!! PLUS!!! i need to do a big update about how my services are SO AWESOMENESS FOR ME!!! :D (and what i do during peak hours and stuff :3 ) YOOO MARK!!! LETS CONTINUE THIS GOOD PRAISING FOR VIASAT!!!

GO GO VIASAT GO GO VIASAT GO GO VIASAT!!! LETS GO VIASAT!!! #TEAMVIASAT4THEWIN

LETS GO MARCHING AND YELL TEAMVIASAT!!!

*deku whispers into marks ear* PSSSSST!!! I TOO LOVE MY SERVICES WITH VIASAT!!! IVE BEEN PRAISING THEM FOR SO LONG... BUT... I AM GOING TO COME BACK AND SHOWER EVERYONE WITH MY LOVE FOR VIASAT!!!
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Jim16

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Shes BACK!  :-)
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Ronald Stricklin

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You get kudos everytime some drops a complaint. 
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mferner

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well for now im very happy Im on viasat2 and Have used 268.8 GB last billing cycle and the most I used was 305GB Im On the 50 mbps plan and may be throttled after 100GB there has been alot of outages slowing speeds but I have been able to watch videos anytime and usually my speed is around 70 mbps espcially before I go over 100GB of data, right now its 6:35 est and my download speed is 69.09 mbps! So so far so good!
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VeteranSatUser, Champion

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High density spot beam. Limited availability.
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Bill Ross

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70 mbps, that sounds magical.
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mferner

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even at 8pm its over 70! https://prnt.sc/lb9v9w Im blessed here in North central FL Vetsat User I hope these speeds stay Good for a long time I dont wanna deal with speeds of 0.49 mbps after going over allotted data
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Paul Apfelbeck

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Satellite service has been terrible for the past several months throughout our community (Galena, Alaska). Multiple outages among multiple customers. I have a strong connection (8.5-9.0 SNR), turned the modem on and off, reinstalled the modem key, placed an object in front of the receiver to reinitialize the signal, cables are in the fine shape, and even if something was wrong at my house, it wouldn't account for the frequent outages throughout our town. Since Exede is the only satellite provider in our small, remote town, everyone with satellite connections uses it, and it is has been terrible. For me - my master's degree thesis was due yesterday at my online college (Concordia). Internet went down for three days at the end of last week. Fortunately, the school uses their own satellite web service, so I was able to finish it and turn it in.... but Exede has an entire community of disappointed, annoyed, and frustrated customers up here. And I pay my bill. If Exede can't restore consistent Internet service, they should at least send us an email (when we have a connection, that is) apologizing, explaining, or fixing our problems. 

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