I paid my bill on june 11 and now on the 21st I have exceded my data limit? Do I need to look for a new provider?

  • 1
  • Question
  • Updated 3 years ago
Photo of MAURY CAIRNES

MAURY CAIRNES

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jacqueline Tierney

Jacqueline Tierney

  • 269 Posts
  • 156 Reply Likes
If you have any other options besides satellite you should seriously look into them.  We remain just out of reach (by a whisker) so to speak of the two WISP providers in the general area and 1 1/2 miles from a FIOS line so satellite is our only option at the moment.  Once you determine your options if satellite is your only option remember both providers have data caps.  It then boils down to figuring out what your needs are and then looking over the plans and prices for both providers and then deciding which one meets your specific needs the best.  Also, if you are getting good speeds with Exede at your location before switching check around with neighbors and see what they have and see how well the service works for them.  We have the advantage here that the prior owners had Hughes and they showed me how well it worked and they were very happy with it.  We chose Exede for just the reason I mentioned above, at the time they had the best plan available for the price.  If a Liberty plan is available to you through Exede consider switching to it.  We are now on that plan and so far it has performed well for us and meets our internet needs well since, like most of the customer base, the LNFZ was not useful to us and Liberty allows us to have service even after we hit the data cap but at a slower speed which is also just fine for us since we don't care about the speed as much as the access.

With either provider you'll have to figure out how to manage your data.  I also suspect that the saturated beams with the least attractive plans may be in the same areas for both providers unfortunately.  If that is the case for you you might be ahead to hold out and see what happens with Exede since they have plans to launch a new satellite next year which in theory might expand your options.  Good luck figuring out your options.
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 533 Reply Likes
Best thing I can tell you is read over some of the other data issue posts here, there has been lots of talk about said issues and how to help manage your data and some things that you might think of that use data in the background.  Also you can head over to www.exede.com/blog and there is some info there about data management.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Maury, I would be glad to view your account details and check your usage categories once we figure out where your data is being consumed, we can find ways to help you enjoy the activities you love. Please send me an email to exedelistens@viasat.com with your account and contact information.
Photo of Judge and Jury

Judge and Jury

  • 1531 Posts
  • 873 Reply Likes
I guess I read words with a more exact eye,  I ask "what was just said?"  I don't let words glace over my head.  The OP said:
I paid my bill on june 11 and now on the 21st I have exceded my data limit? Do I need to look for a new provider?
The question "Do I need to look for a new provider?" indicates Internet appears to have stopped functioning correctly, so my answer in this case would be ...

No, Exede will still work for the rest of the month.  You can purchase more GB at https://my.exede.net/dashboard and return to full functionality and speed.
Photo of Old Labs

Old Labs

  • 3298 Posts
  • 3279 Reply Likes
I just paid my bill yesterday and am sitting at 90% usage (abnormally high for me)... I'll let others speculate as to how that's possible, just as you have - they may be right, they may be wrong.
(Edited)
Photo of Brian Shackelford

Brian Shackelford

  • 847 Posts
  • 243 Reply Likes
The question as to whether you need another provider is one only you can answer.  Only you know the needs of your household when it comes to internet access.  If you have been a customer for such a long time -AND- no usage patterns have changed -AND- no new devices were hooked up to your network -AND- your wireless is absolutely secure from pesky neighbors then I would call Exede and request a review of when your usage occurred.  Sometimes there are issues with the equipment, sometimes there are problems with free zones getting applied correctly (although this seems to have been less frequent of late so I think they may have corrected many of these issues).  

Bottom line is either you have added something, are doing something, or someone else is doing something, or the there is a problem with your setup that is causing you to use what you would deem higher than normal usage.  Unfortunately due to the particularly twitter like 140 character or less description of the problem, there is little more anyone here can do than to speculate as to the issue.

The even more condescending reply to Old Labs and Craig certainly will not garner much desire from others to speculate further as it seems that you may only decide to respond in much the same manner as before.

If you care to call customer service and maintain a pleasant demeanor requesting a review of the usage on your account, I believe you may obtain the information to best make your decision concerning Exede Internet service.

My best wishes. 
Photo of Old Labs

Old Labs

  • 3298 Posts
  • 3279 Reply Likes
No offense taken here - one of the hazards of being a dumb-ass - or is it smart-ass?
Photo of mercenarygrip

mercenarygrip

  • 2 Posts
  • 0 Reply Likes
I am new to this forum, but I would like to nominate both Old Labs & Craig for "Most Patient & Civil Response," when faced with a situation where a much less civil response would have been completely justified.  If there is no award for this category, there should be.  :)
Photo of Judge and Jury

Judge and Jury

  • 1531 Posts
  • 873 Reply Likes
 
 
 
@ mercenarygrip


Welcome to the Exede Forums.  Here you will hear about what a joy it is to have internet in various remote areas of the country.  Some will be in awe that technology has reached them where they live despite miles of dirt roads to get there and others will give you the impression that they should have never left the big cities and all the wonders that exist today in those places.  You may even see post from some who just want to make everyone aware that their life is not perfect, looking for someone, somewhere, to blame it all on and Exede seems like a good place to start, such as a post you can read HERE.  

Use your data wisely, it is limited.
  If you think your data is vanishing before your very eyes, look at your browser history and consider what amount of data may have been used at each place you visited on the internet.  Enable WiFi on portable devices with caution.  Many phones have auto-backup enabled and applications will update themselves without your permission. The Late Night Free Zone is great for bulk downloads or activities that would have depleted your data in a day if it were metered.

I hope your experience with Exede Internet is a good one and if you have problems or questions you can get first-rate help and service by sending an email to exedelistens@viasat.com with your account and contact information.  The persons responding are empowered to make things right much better than "customer service."
(Edited)