I never received a welcome kit email. Hence, I have no virus protection.

  • 2
  • Question
  • Updated 3 years ago
  • Answered
I keep reading about this alleged "email containing a welcome kit for new customers in which I can find my product registration key for f-secure." However, I have received no such.
Photo of Stephen Evans

Stephen Evans

  • 3 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of david

david, Champion

  • 541 Posts
  • 385 Reply Likes
I never got one either 2+ years ago. I ask about this a week or two ago and they said to send a message to exedelistens@viasat.com about it, but I forgot about it until I saw your message here.
Photo of Stephen Evans

Stephen Evans

  • 3 Posts
  • 0 Reply Likes
Thank you, David. I'm on the phone with them now. If this attempt is to no avail, I will send an email.
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Hello guys. David I've responded to your email so we should be set up there. Stephen are you still needing your welcome information? If so email us at exedelistens@viasat.com 

Thanks
Photo of david

david, Champion

  • 541 Posts
  • 385 Reply Likes
Got your message. Thanks. I didn't know there was a welcome kit, so I didn't know I missed it.

They have the new guy working the weekends, don't they? :-)
Photo of luvtodrum

luvtodrum

  • 37 Posts
  • 10 Reply Likes

Ha. It has been well over 2 years and I never received anything. I tried when I first gotten the service several times to get info to receive the protection but to no avail. I finally gave up and bought some.

Photo of Stephen Evans

Stephen Evans

  • 3 Posts
  • 0 Reply Likes
Yes I still need my information please, Brad. I sent an email to the address above.
Photo of Brad

Brad, Viasat Employee

  • 3038 Posts
  • 1069 Reply Likes
Just replied. Thanks
Photo of Betty Moore

Betty Moore

  • 2 Posts
  • 0 Reply Likes
There was a welcome kit ? all I have gotten is the runaround and misinformation
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Hello Betty,

The welcome kit is sort of a overview of the service and how to use it. Probably the biggest part is the F-secure anti-virus activation key. Most of the welcome kit info can be found here http://help.exede.net/articles/General/5118