I need to know (step by step) how to change router password to keep others from using it.

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Data usage is always over the limit. Someone is using our connection. I need to change router password and don't know how.
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Audrey Lanes Arguijo

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Posted 5 years ago

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Old Labs (VS1-329-L12FZ)

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Each brand of router is a little different from a step by step perspective. If you can provide us with your brand and model number (sometime even model numbers within brands differ), some one might be able to provided more detailed instructions.

However, the first step is generally to go to using your browser which will bring up your router's settings utility. But even that can sometimes vary.

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Brad, Viasat Employee

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Hello Audrey,

Like Old Labs have said, if you type into your browser, you'll be able to access the router settings. Depending on the router you use, the options/menus may differ but contacting the router manufacturer will allow you to have more assistance with changing these settings. 
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It is easier if you have, or can download, the manual for your particular router. Every router has an address for its administration page. For example, is probably the address of your satellite modem. If you type that address - just the numbers with the periods between them, no http or slash or anything else - in the address line of a browser, you should see the status page for the Exede modem. You first have to find the address of your router. It's probably something like - every brand can be different, but they will all start with 192.168 as these are "non routing" addresses, meaning they can only be reached from your local network and not from the internet. Once you have the correct address - google "admin page ASUS RT-N12" using the name of your router, if you can't figure it out - your browser will display a control page for your router. 

The page should ask you for a username and password. The default settings are often "admin" with no password, or it might be "password". If you can' log in, it may be that someone else has already accessed the modem and changed the default username and password. No fear - there is a reset button on the modem that will reset it to the factory defaults, so you can use the default name and password again. 

I can't tell you exactly what to do, because every modem has a different software interface, but google is your friend here. You can simply google "how to change admin password on  my-router-name-and-model" and you'll find specific directions. I usually just log on, look at the various menu choices until I find a place to change these default settings. I change both the admin name and the password. Then I make sure security is set to require a password, and I change that too. I disable the guest account. I will usually also turn off "broadcast SID" so nobody can even see my network. 

Word of explanation here. If your modem broadcasts its network name, then anyone who wanders by with a wi-fi device will see that name in the list of available networks. If the password hasn't been changed from the default, or if security hasn't been set up, or if the guest account isn't disabled, they can log on to the network and use it. If you turn off the broadcast of the network name, you can still get on the network - you just have to know the name, and type it in as well as the password. It's more secure. It's very easy for people to identify a router by the default network name being broadcast, and guess the password for the administrator. 

Guest accounts are tricky.    I don't have guests, so anyone who comes over doesn't get to use the internet by default. Most people don't understand what it means to live on a metered connection, and their phones/tablets/laptops will be configured for automatic downloads of updates etc. If  they can't get on the guest network, they have to at least ask me, and then I can explain the data restriction and walk them through disabling automatic stuff on their devices. If it's a trusted friend, I might tell them the password because they know the rules. I don't feel bad about it, either. If people can't live without internet while they are a guest in my house, it's not my problem. Most people can get to the internet through their cell phone service and it isn't an issue. 

This last point is important because it brings up the social aspect of network security. If you have kids, and you tell them the password, then they will probably share that password with the friends that come over. It's considered polite these days - you share the connectivity, share a Netflix password, and so on. One alternative is to get the person to hand you their device, you type in the password and give it back once connected, so it isn't displayed. Then, when the person leaves, you get the phone again and tell it "forget this network". You see how this is awkward? It's difficult to enforce security without insulting people. The best solution, if your router allows it, is to set up a guest account  that requires a password, and then change that password when the guests leave. Or enable the guest account,  but don't broadcast the network name, then disable the guest account when they leave. 

Trust is an important aspect of human relationships, and this makes it hard to enforce good network security with your friends and family. I prefer to find a way to handle this anonymously, via a guest account with constantly changing password, non-broadcast of Network ID, strong passwords to log in and for the admin account. And if I am put on the spot - it's a party, and someone wants to get online but they don't have good cell service, I may simply say that it's quite complicated and I would have to look it up, can they get the info from someone else? Or they can live without it. I'm not heartless, I just don't believe that going a couple hours without the internet is going to cause any permanent harm. You will have to think this through for yourself,    and decide what to do.  You may find that a halfway solution will only work for a while. Your network might be secured, but only until a housemate who has sworn they won't do so has shared the password. There is a lot of peer pressure to do so, and kids may feel what's the big deal? Who is it hurting? There isn't a nice way to say this, but  TRUST IN A HUMAN BEING IS NOT A SUBSTITUTE FOR PROPER NETWORK SECURITY. At the least, turn off network ID broadcast and enter the passwords for kid's devices yourself. People can't share a password they don't know, and if the password has been being shared,  you'll hear about it soon enough. I say kid, but substitute spouse, best friend, room mate. It's your network and your data plan and you have the right to restrict access to it without anyone making you feel bad about it. 

If you need assistance, you can post the exact name and model of your wireless router and someone will probably be able to give you more precise instruction. You'll find very helpful people here. 
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Samantha .

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What should I do if when I type in my default gateway, it doesn't open into the "log in" screen?
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Darren Baldgridge

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Bev, Champion

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Here are some links that may help you both:
Change Exede Wifi Modem Password: http://help.exede.net/articles/General/How-to-change-your-WiFi-Modem-network-password

Managing a guest Wifi Network: http://help.exede.net/articles/General/How-to-create-and-manage-a-guest-wi-fi-network

Exede Wifi Modem Manual: http://help.exede.net/articles/General/A-guide-to-your-Exede-WiFi-Modem

If you have further questions or difficulties, you can contact Exede directly here: https://www.exede.com/contact-us-exede/
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Diana, Viasat Employee

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Hi Darren,  Were you able to get your Exede WiFi modem  working with the links Bev provided?

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