I need to connect my wireless printer...the printer connects to the internet but the software doesn't find it when i am installing it

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I have a Canon printer and it lets me connect to the wifi but when installing the software on the computer, the search is showing no devices found. I cant even find a wps button to see if I can connect that way.
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Cathy Harris

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  • very frustrated

Posted 2 weeks ago

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VeteranSatUser, Champion

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I am sure somebody can offer some suggestions on here. But whatever you do, dont click on a random post with an embedded link, even if it says Epson Printer Support. Spam usually gets posted on here nightly now so be vigilant.
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Old Labs (VS1-329-L12FZ)

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Unless of course the link is to the legitimate Canon support site (but yes exercise caution with any links) - the following is but one link regarding troubleshooting printer WiFi connectivity.

https://support.usa.canon.com/kb/index?page=content&id=ART116513

or provide the Canon Printer's Model number... and I'll look it up unless someone having a similar Canon printer comes along. FWIW I don't believe the Viasat WiFi Gateway devices has a WPS button nor am I sure if it has a virtual WPS button in user interface. It appears the earlier WiFi modem dows have a WPS button.

anon should have alternate instructions for a manual setup/standard procedure for routers not having a WPS button.   

(Edited)
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wm4bama, Champion

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My wifi printer goes offline sometimes and the only way to fix it is to disconnect power cord to printer, wait a few seconds, then power it back up.  And on rarer occasions I have to power-cycle my router too after power-cycling my printer.

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wm4bama, Champion

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Forgot to mention that during the printer power up sequence my printer has an icon to indicate it has connected to my wifi router...yours may also have this..check your owners manual..
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Dina Hess

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Fwiw, I just went through this process with trying to install a Canon printer a few weeks ago and spent nearly a week fighting with it. The problem is caused by a conflict with the Viasat router defaults and required a very nonintuitive process to fix.  Basically, the printer doesn't give an IP address that the router can locate -- if you print your connection settings it'll show no address for IPV4 or IPV6  The solution involved turning the printer off, unplugging the router and leaving it unplugged, turning the printer back on and changing some set of default settings, booting the router back up, and then messing with more settings.  I strongly recommend calling Canon customer support and explaining that the problem is that no address is shown for IPV4/IPV6 (once you print your settings to confirm that you're having the same problem I did, anyway) and they can walk you through the settings step by step.  I was very impressed by the quality of their technical support.