I need this month's installer ID to finish the swap process to my new wifi modem

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  • Updated 2 years ago
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I'm finishing up the process of swapping my old modem with the new wireless modem. However, I'm prompted at the end to put in an installer ID. I called contact support over the weekend and they said they wouldn't have this month's ID until this week. I'm just following up with that.

Thanks,
Rachel D. Martin
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Rachel

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  • impatient

Posted 2 years ago

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Diana, Viasat Employee

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Hi Rachel, Thanks for asking.  We do not post that information.  You will need to call and speak to a Customer Care Agent. They will be happy to assist you with setting up your new WiFi modem.  They can be reached at 855.463.9333.