I need help with modem settings. I changed something and now can't get back in to administer it.

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  • Updated 4 years ago
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I was trying to set up a secure guest account and thought I had created a password, but it doesn't work, and now I can't get into the settings with either the "admin" password or the one I thought I had created.
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Richard Johnston

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Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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It might be best if you reset your router to the original factory settings, then reset your passwords, etc. There is usually a button on the rear, near the power connection to reset. It may be a recessed button, in that case, insert a pen or paperclip in the hole. Hold it for 5 or so seconds.
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Diana, Viasat Employee

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Hi Richard,  Dis Steve suggestion work?  I'm sorry you have having an issue with your router.  You can also do troubleshooting with the manufacture of your router.   If it is our WiFi modem/router, please send an email to exedelistens@viasat.com.