I need help with modem settings. I changed something and now can't get back in to administer it.

  • 1
  • Question
  • Updated 3 years ago
  • Doesn't Need an Answer
I was trying to set up a secure guest account and thought I had created a password, but it doesn't work, and now I can't get into the settings with either the "admin" password or the one I thought I had created.
Photo of Richard Johnston

Richard Johnston

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2797 Posts
  • 1764 Reply Likes
It might be best if you reset your router to the original factory settings, then reset your passwords, etc. There is usually a button on the rear, near the power connection to reset. It may be a recessed button, in that case, insert a pen or paperclip in the hole. Hold it for 5 or so seconds.
Photo of Diana

Diana, Viasat Employee

  • 2242 Posts
  • 424 Reply Likes
Hi Richard,  Dis Steve suggestion work?  I'm sorry you have having an issue with your router.  You can also do troubleshooting with the manufacture of your router.   If it is our WiFi modem/router, please send an email to exedelistens@viasat.com.