I m not receiving any email from friends, personal contacts

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  • Updated 3 years ago
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my problem could not be solved. I was told it was an issue with Google Chrome.  This switch you imposed on us screwed my e-mail up terribly. I tried solving it with a call to Customer Service, but was rudely treated by 3 people in the Philippines, so I called the regular WildBlue 800 number.  You really need to quit outsourcing your customer service.  They were very hard to understand and it took way too long to try to communicate my issue... which they were not qualified to address. I spent 4 hours dealing with this today & that is criminal.  No receiving any of my email from my personal contacts has been personally & financially devastating.  This issue should have been worked out before you changed anything. Period.  Not what I call a good business decision.  How do you expect to get high ratings & referrals if you don't earn them?
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Maureen Baligian-Trahan

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Posted 3 years ago

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Boki Burke

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I'm having the same problem and I have to have my email for work....thinking about switching back to Hughesnet....service with wildblue sucks!
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Exede Lindsey

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Hello Maureen, we certainly don't want you to feel that way. We are dedicated to providing exceptional customer service and truly apologize about the experience you have encountered. If you’re able to send and receive emails from your new Zimbra email platform with no issues then there may be an IP issue with whoever is attempting to send you emails. We would definitely love to assist and look into this problem for you. You would need to have the error your friends are receiving when they attempt to send you an email and the name of the email client they are using as well. Please send this info along with your account and contact info to exedelistens@viasat.com. Thank you