I keep losing connectivity from my router to the modem.

  • 3
  • Problem
  • Updated 7 months ago
  • Acknowledged
I have been dealing with this for months.  I have contacted customer support and had the local sales man out to our office and even had a local networking company out but I continue to have problems.  My network here works fine for days at a time but then for several days in a row we experience connectivity issues between my router and my modem.  Rebooting the devices will not fix the problem.  I have to unplug the LAN cable from the router and plug it directly into a computer.  Once I do this it instantly connects to the internet and I can plug the router back in and it works fine.  I have replaced the router with a different brand and even tried using a computer I installed ClearOS on to use for routing DHCP but the same thing happens every time.  Does anyone have any suggestions?
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Ralph Holley

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  • frustrated

Posted 3 years ago

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Steve Frederick, Champion

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I used to have that problem with my Linksys router. Very frustrating at best. I then bought an ASUS RT-66N, and haven't had a problem since. 
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ExedeNeil, Official Rep

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Ralph,
If you have an account on the www.wildblueworld.com forum, then you can send me an email there (using the private message feature there) with your modem mac addr or the acct number. And I will take a look.
(Edited)
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ExedeNeil, Official Rep

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If I can get your account number or modem mac addr, I can investigate.
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Ralph Holley

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I'm having difficulty registering on that forum.
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ExedeNeil, Official Rep

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Exede Beau or others - can u pl help Ralph with registration on the wildblue forum?
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Exede Beau

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Ralph, sorry you're having difficulty. https://www.wildblueworld.com/forum/register.php is the registration page. Make sure you type "Satellite" in the "Verification Box". You can also email us at exedelistens@viasat.com and we will investigate your issue.
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winix air purifier

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Information is so well. We have the best service of the router support if you have any query related to the router support and other then you can visit us because we have all types of solutions so contact us http://babasupport.org/routers/asus-router-customer-service/650

 
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Exede Beau

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Ralph, sorry you're having trouble staying connected. We can look further into this if you email me at exedelistens@viasat.com with your account and contact information. Please reference your post in your email.
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Knight Rider

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https://www.wildblueworld.com/forum/register.php that is the registration page for the wildblue forum.
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ExedeNeil, Official Rep

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We upgraded Ralph's modem to the latest software version which is being deployed now. Waiting to see if the modem-router problem has been fixed. So far, so good.
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J&J

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@ Ralph Holley

You asked for suggestions;

In a word...  cables.  Every time you have a problem, disturbing the patch cords fixes it.  I suspect a bad patch cord, or a pin is mis-aligned at the SurfBeam modem connection (unlikely) or at the computer.    Just something to check.   Also, ethernet networks using TCP/IP have this thing called a lease.  Check router documentation on setting lease times to infinity, (usually 0 hours and seconds so they have nothing to count down), or you can leave the lease time unchanged and see if this is the duration of functionality.  Another also...  when you un-plug things and plug them in again, you are forcing equipment to start a new lease.  The Surfbeam modem may be bad if it is not allowing the lease to auto-renew towards the router and if it is bad, it also won't re-new to the computer if connected by itself either. Good luck.
(Edited)
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Ralph Holley

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Thanks everyone for the suggestions and thank you so much Neil for updating my modem.  Everything is going well so far.  I'll update the thread if the problems persist.  

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