I just want to return my equipment. That’s all!

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Trying to return equipment. Called 3 times, couldn’t track empty return boxes. Now I have no time to get it back and your plan to charge me will come true. I am contacting my legal council. No response and terrible customer service. What a scam!
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Ken Handegard

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Posted 3 months ago

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Matt B, Viasat Employee

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Ken,

Please email us at viasatlistens@viasat.com so we may look into this for you.  Be sure to include a detailed description of your experience, as well as your account information.
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Matt B, Viasat Employee

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Ken, I just found your email.  Expect a response shortly!  

Also, ignore the message you got that the case was closed.  We've noticed this error popping up for the past couple of weeks.  Your case is NOT closed.  
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skipbo2015

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What is so special about the email only direct link to viasatlistens@viasat.com as compared to the regular customer service phone number?