I just moved/ How do I set up my new account access?

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  • Question
  • Updated 4 years ago
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My old account id and password are not accepted anymore but I do not see a way to set up a new account.
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Meg Manderson

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  • frustrated

Posted 4 years ago

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Did you do the move yourself or did a qualified technician do it? It sounds like you may have moved to a different beam from what you were in previously. If so, your modem must be re-provisioned and you may have to get a new account. An Exede tech needs to look at your situation to see exactly what you may need to do.
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Diana, Viasat Employee

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Hi Meg, We can assist you with updating you password and ID. Please call the customer service line at 855-463-9333 or send an email to exedelistens@viasat.com. Thanks.