Disappointed with speed

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  • Updated 3 years ago
  • (Edited)
Got instal today. Its not get what i asked for. Not even close to the speed i asked for. I got chaged $100 with out being told. The internet sux!! And no one in customer service will help me. Long wait time just to get hung up on more than once.
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alaina gibbons

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  • pissed!

Posted 3 years ago

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Bev, Champion

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I'm sorry you are not getting the service you expected. What were you told to expect? Did you do any research before ordering? Were you not told of the installation fee and, the first month of service being billed in advance? Did you not read the agreement locking you into 24 moths of service, or an early termination fee?

As for customer service, sometimes the hold times can be quite long if there are problems on a beam and people are calling to find out what is going on. I've never had them hang up on me but, I suspect they would if I sounded angry or repeatedly demanded something against my contract, or that they simply cannot do.
(Edited)
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alaina gibbons

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I got the service threw diretv so no. Nothing was explained to me. I ask to have the speed of 75 mbps . she did not even tell me the name of the pervider. I found out later when i found a charge of $99.99 on my bank statement that i did not approve. When i say nothing was explained i mean nothing. I thought i was getting internet from diretv not a 3rd party.
When i called customer service i was not mean or angery untill i was told i had to spend $375 to cancel something i havnt even had for a full 24h yet.
She then told me the only way to get my money back they basicly stole was is i stayed with them. U cant keep stolen money weather i leave or stay with them. It was taken without consent.
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Chris

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I got screwed over with the same lies. Good luck, I feel for you....
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Larry Byars

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Seems to me that the problem is not with Exede. The problem is with DTV or the dealer you ordered from. Exede is always up front on speeds , price and early disconnect,
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Bev, Champion

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It sounds like DTV needs an education on how to sell Exede to avoid angry customers. 75Mbps is ONLY available through DSL, and yes that might be AT&T which now owns DTV but, if you can't get that at your hose, they need to tell you that 12Mbps is the best available to you via Exede. (unless you are in one of the few 25Mbps Speed Boost areas.)
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JEP

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Seems like a lot of the disenchanted folks got their Internet through DirecTV. 
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Steve Frederick-VS1/Beam314, Champion

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Yes indeed.
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Markgc, Champion

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I don't think 75 Mps is possible with dsl. Maybe u verse can do that but I doubt it. Those sort of speeds need a coaxial cable connection.  Satellite is the last resort for people who have run out of other options and the speed during the day is pretty good compared to the WildBlue days.
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Old Labs (VS1-329-L12FZ)

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It is about time the government regulated these industries and made real internet available to all.
Most local governments already do. They're the one's who award the franchises, establish housing density requirements for required service, maximum drop lengths, local taxes and fees. etc. and thereby stifle competition. Local community initiatives are further stifled by state regulations that prevent public initiatives that compete with private services.

The owls are not always what they seem...     
(Edited)
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Markgc, Champion

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Hi Bev, 

The T1 is another sad story. A T1 is yesterday's technology and runs at 1.544 Mbps flat out.  Never the less, I tried ordering a T1 service which is expensive at $300 per month but it was my last option.  I went through a long ordering procedure and finally after 3  weeks AT&T came back to us and wanted me to pay to have copper buried so that I could get a T1 service to the house.  Honestly, the last thing that I am going to pay for is to have copper buried in this day and age. Fibre maybe but certainly not copper twisted pairs.
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Bev, Champion

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I know, same here. the landlines that do run out here are aluminum and if you have one you can't even have caller ID but, it's 80/month for a phone. Why? Only one phone company even provides service on the old lines. I'm told nothing has been replaced out here since it was a hunting camp back in the 1950's - old timers here still call it by the name of the hunting camp and don't know the modern name for the area.

Great place to live, perfect for a garden and raising livestock, just a few yards to the river for great fishing, no one lives upstream form us and, our road is the first access to the river and, it's private but, any sort of modern communication or media services here either come via satellite or not at all.
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Markgc, Champion

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I am "lucky" to be near a major highway, soon to be an Interstate, so I have 4G wireless from several providers but it has been ruined by Smart phones where people are prepared to pay $50 a month for 5 gig of data.

I have 5 pairs wired to the house so I never did find out why AT&T wanted more copper buried. I could order a landline tomorrow but no dsl. It is in the streets either side of me and so is cable.
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Josh

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yea here we have the old dsl lines and few years ago they ran att fiberoptic lines but they are legally not allowed to service anyone in the area even though they have the means to do so. even the local techs said that every port was available and the lines are active, the box is even at the edge of my yard so I could imagine the speed I would be able to get from it if they ever did offer it. the techs actually sit in their trucks here at the box sometimes watching movies lol. it is regulated that is the problem now. instead of letting companies compete for business they assign monolopies to certain areas and if you don't have that blessing then you don't service that area regardless if you already have the infrastructure in place or not .for example att bought bellsouths lines here,ran fiberoptic lines and that is it. same thing like a person might buy a food franchise for the sole purpose of not to put that place in but to keep someone else out .i was told by another company that they have already tried to buy att lines so they could service the area but they will not do it.