Just got Exede, but it feels slow

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Photo of Mary DE LEON


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Posted 3 years ago

  • 1
Photo of Jim

Jim, Champion

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How slow? Have you done a speed test? Your speeds will slow down from time to time due to congestion or weather conditions but if it is slow all the time, you either have an installation or equipment problem and should ask for a service call. You will not be charged for service during your first 90 days. If you call tech support or better yet your installer, they can look at your modem stats and get an idea of what is going on.
Photo of Exede Lindsey

Exede Lindsey

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Hello Mary, I’m sorry to hear you receiving such slow speeds. I would be more than happy to review your account to see why speeds are sluggish. I agree with our form member Jim, It could possibly be an install issue.Do you have any speed test results? Please feel free to send an email to exedelistens@viasat.com  with your account and contact information Thank you.