I just bought a new HP computer and my satellite cord won't plug into it. It saysI need an 8-pin,RJ-45 cable. Where can I get one.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Satellite cord
Photo of Sue Read

Sue Read

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2231 Posts
  • 419 Reply Likes
Hi Sue,  That is a great question. Our satellite cables usually fit all computers. Are you connecting directly from the modem to your new computer? Did you speak to the store that you purchased it from?  Please send me your account and contact information to exedelistens@viasat.com and we can discuss further. Thanks 
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
It's a common networking patch cord.  Buy them at any store with computer accessories, such as Best Buy, Walmart, OfficeMax, even CVS Pharmacy has them.  Don't buy one that says "Crossover" or "X-Over" as they are commonly used for a direct connection from one computer to another.  The SurfBeam-2 Satellite Modem had one out of the box but apparently it's lost?  Patch Cords are inexpensive unless you get one from Belkin (Blister-pack).  Price at Office Max for a common patch cord is about $11.00 for a 3" cord, Fry's in California has them for as little as $4.00 for a 6' patch cord.

It looks like a common telephone cable except a patch cord has 8 wires in a connector that appears double-size (because it is) and the outer insulation jacket comes in a variety of colors. 
Photo of Lewis M Holston

Lewis M Holston

  • 5 Posts
  • 0 Reply Likes
it is called a CAT 5 Ethernet cable. you can acquire from any store that carries household appliances/electronics. Just go to the computer hardware section of the store. (Walmart, Kmart, Sam's... etc.)
Photo of Lewis M Holston

Lewis M Holston

  • 5 Posts
  • 0 Reply Likes
Oh, and by the way, an RJ-45 cable is for telephone. it only Has 4 pins. You need CAT 5 cable.
Photo of Old Labs (VS1-329)

Old Labs (VS1-329)

  • 3802 Posts
  • 3843 Reply Likes
Good observation - not entirely clear what's going on here, but whatever 'it' is it appears "it's" asking for a phone cable. Wrong port maybe? Not many new computers shipping with modems these days. Some laptops no longer even shipping with ethernet as wifi becomes the norm I guess.

Although RJ-45 does support 8 pins (or is it RJ-11). Regardless confusing since the ViaSat modem comes with the proper cable and most routers do also.

Had to look it up: RJ-45 - ethernet ; RJ-11 phone. So change that to whatever 'it' is 'it' wants one ;)   
(Edited)
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
OOps....  I said  "$11.00 for a 3" cord"   make that a 3 foot cord.
Photo of Old Labs (VS1-329)

Old Labs (VS1-329)

  • 3802 Posts
  • 3843 Reply Likes
Actually I wouldn't be surprised at all to find a 3" Monster cable that costs $11 ;)