Can We Make Lemonade Out of Lemons?
I would assume a potential Viasat customer would Google “Viasat Reviews” before making a decision whether to sign up with Viasat. If he or she did this, the following links would show up on page 1:
The reviews are timely in that most of the comments are from people who expressed themselves during 2018.
These reviews might make people think twice about signing up with Viasat. That could be good news for those of us who are going to stick around with Viasat. So long as the numbers of new residential accounts are less than the numbers of existing account attrition, we should benefit. Attrition will occur because new technology becomes available to some existing customers, existing customers move, existing customers die, existing customers are willing to see if Hughes.net is any better, etc.
The real question is whether Viasat is committed to it residential base. Will Viasat reduce bandwidth assigned to the residential base if the number of residential customers dwindles? Commercial accounts are apparently more profitable so shifting bandwidth from residential accounts to commercial accounts makes business sense. If a fat cat government or business approaches Viasat for satellite space and Viasat is cramped, the bottom feeders will be the first to suffer.
However, if Viasat maintains a fixed amount of bandwidth to its residential customers and if unhappy existing customer leave, thing should get better for those remaining.