I haven't moved, but connection says "out of range"

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  • Problem
  • Updated 1 year ago
I used my original 10G, purchased 3G more and last night purchased 2G, but the connection says it's "out of range"
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Tom DeVoe

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  • confused, frustrated

Posted 1 year ago

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Bev, Champion

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Tom, is this a wifi connection you are speaking of? If so, do you have the Wifi modem or, a stand alone router?

If this is hard wired, there is an issue with the modem or your account and, calling Customer Care at 855-463-9333 would be your fastest resolution.

If that doesn't work for you, email your account and contact information as well as a brief description of your issue to exedelistens@viasat.com so that they can help you fix this problem.