Unhappy with service

  • 4
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
I have to say that Excede is the worst internet service I have encountered :-(
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Veronica Crowley

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  • frustrated

Posted 2 years ago

  • 4
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Danielle Brennan

  • 82 Posts
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Why do you say that? It is satellite internet, targeted at those of us in the rural areas with no other choices for out internet service.
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Diana, Viasat Employee

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Veronica, We' so sorry to hear that. Please share with us why you feel that way by sending an email to exedelistnes@viasa.com.  Providing the best quality internet to our customers is very important to us and we would love the opportunity to change your opinion.  Thanks in advance.
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Barbara Wade Chiles

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I agree. Diane, right now I have to use my data on my phone to do this. In July, I talked to you about not getting the F-Secure subscription key in my welcome letter that was free for one year. You finally sent me one. Then a week or so ago a message popped up saying my subscription has expired. I have only had Exceed since May 28 or 29 of this year. I asked for help they said case closed. Report again. I did. Said someone would get back with me in 24 hours. No. I replied still waiting 3 times. Then an unrealistic email came. Didn't help whatsoever. I don't have F-Secure and I am entitled to it. Can you help me again?