Unhappy with service

  • 4
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
I have to say that Excede is the worst internet service I have encountered :-(
Photo of Veronica Crowley

Veronica Crowley

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 4
Photo of Danielle Brennan

Danielle Brennan

  • 95 Posts
  • 136 Reply Likes
Why do you say that? It is satellite internet, targeted at those of us in the rural areas with no other choices for out internet service.
Photo of Diana

Diana, Viasat Employee

  • 2434 Posts
  • 480 Reply Likes
Veronica, We' so sorry to hear that. Please share with us why you feel that way by sending an email to exedelistnes@viasa.com.  Providing the best quality internet to our customers is very important to us and we would love the opportunity to change your opinion.  Thanks in advance.
Photo of Barbara Wade Chiles

Barbara Wade Chiles

  • 10 Posts
  • 2 Reply Likes
I agree. Diane, right now I have to use my data on my phone to do this. In July, I talked to you about not getting the F-Secure subscription key in my welcome letter that was free for one year. You finally sent me one. Then a week or so ago a message popped up saying my subscription has expired. I have only had Exceed since May 28 or 29 of this year. I asked for help they said case closed. Report again. I did. Said someone would get back with me in 24 hours. No. I replied still waiting 3 times. Then an unrealistic email came. Didn't help whatsoever. I don't have F-Secure and I am entitled to it. Can you help me again?