I have to say I am frustrated beyond belief!!

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
My Internet has been down for going on two month now. I've made several long and involved phone calls trying to get someone to come out here and do a simple rewire from the satellite dish to the house because the first person that came out to install it did not bury the line so an animal or something chewed a little into the line. I've had 7 different appointments that where either cancelled by the installer or in the case of three of the the appointments they didn't even bother to call or cancel. 7 different times!!
The last was actually cancelled by someone in your office due to the fact that I complained about all the canceled appointment so they said they had to escalate the the problem to the service people. They gave me a number to call so I could speak directly to the installer well guess what I left several messages asking them to please call me back so I could get this resolved to no avail not one of my messages was returned so I called the service center back and they gave me an appointment for the next day with was the third time I had taken off of work so I could be there when they showed up. Again to no avail. So aside from the $150.00 dollars I pay a month to be able to have shoddy, barely able to connect Internet, Ive also lost some money on my paycheck. I realize because I live out in the woods I only have one choice for Internet but I am at a loss trying to figure out how a company such as yours can get away with treating thier paying customers like this. Ok rant over, sorry for using exclamation marks.
Photo of Jeremiah Jones

Jeremiah Jones

  • 5 Posts
  • 0 Reply Likes
  • very dissatisfied

Posted 3 years ago

  • 2
Photo of Jeremiah Jones

Jeremiah Jones

  • 5 Posts
  • 0 Reply Likes
Also I just saw that I am at 56% of my monthly data usage which I find hard to believe and very frustrating as my modem has not been plugged in for a month and a half so where is my data going?
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Jeremiah, I'm sorry for the service and the canceled appointments, I'm interested to see why your appointments kept getting canceled. Please send us your account and contact info to exedelistens@viasat.com and let see what we can do. Thank you 
Photo of Britt McAllister

Britt McAllister

  • 37 Posts
  • 3 Reply Likes
Yeah I don't call them for rewiring I just do it myself faster and rewired with better cable anyway
Photo of Susan Kornblut

Susan Kornblut

  • 55 Posts
  • 33 Reply Likes
I would send a message on facebook to them .I have had them respond to me very quickly on there just search for Excede.
Photo of Jim


  • 542 Posts
  • 279 Reply Likes
This one is on the installer. The are NEVER to leave cable on top of ground. Cable burial is not part of your FREE standard installation and you may have to pay to have it buried. ($1 per foot is usually pretty reasonable.) Sometimes the dealer will absorb the cost of pole mounts and cable burial. Even if a customer refuses to pay for the cable burial, the installer is not to complete the installation without the cable being buried. When they do show up to bury the cable, be sure they either use burial (flooded) cable or put the cable in conduit. Burial cable is usually orange.