I have to reset my box evey morning to get internet and phone

  • 2
  • Question
  • Updated 2 years ago
  • Answered
i have to reset my box every morning to get internet and phone to work
Photo of Charles Harvey

Charles Harvey

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Hi Charles, We appreciate you reaching out to us about your modem. Please send us an email with your account and contact information so we can figure out what the issue is. Thanks.
(Edited)
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Charles, 

Thanks for reaching out and bringing this to our attention, sorry for the trouble you've had with your modem. You should not have to reboot your modem that often in order for it to work correctly for you. Sounds like there may be some internal problems going on with your modem. Please send us your account and contact info to exedelistens@viasat.com. A service call may be needed to correct this issue. Thank you 
Photo of Bev

Bev, Champion

  • 3063 Posts
  • 1284 Reply Likes
Diana and Lindsey are right, something is wrong and, my guess would be the modem itself. That usually means a service call so contact them, they will offer Easy Care, if you don't have it and, that makes a service call much easier to afford.

You should not need to reboot the modem unless you have a power protection system that turns your whole system off after a set amount of time idle. I do not reboot mine unless the power goes out and, my generator runs out of fuel, forcing the restart of everything. Except for heavy storms or maintenance, mine stays connected 24/7.