My experience has always been that many speedtest apps are not reliable, make sure you are using a website. Many cable and internet providers have a good speedtest tool, Google one. Try actually downloading something and see what happens. Also, my first couple hours of having internet I couldn't get any speed. I was using their modem, but my wireless router. As soon as I did a factory reset on my router, my speeds came up. I never get slow speeds until between 5pm and 2am. (I'm not on unlimited, so that is why mine slows down.) I burn through 12gb of data in around a week, and really don't ever need more than the 5mbps connection I get during the day, so I won't pay for a 25mpbs connection just to get "unlimited" which can still slow if you are what they deem a high data usage customer. Not saying it's your equipment, but I'd be on the phone with them if I couldn't get the speeds they say I should have. Don't forget, this is not tech support, call them for service or you won't ever be happy.