I have really poor internet and it constantly loses signal; about twice a day.

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  • Updated 2 months ago
This is the status of my modem.  The installer did not seem to know how to setup or install for Viasat 1 and I have been having trouble for a year now.  Calling in is an hour wait.
Rx Power -46.3 dBm

Rx SNR -0.4 dB


Active Cable Resistance 2.0 Ohm

Cable Attenuation 32.2 dB
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Rodger Branje

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  • Frustrated

Posted 2 months ago

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GabeU, Champion

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From what I understand, an Rx SNR of 0.4 is REALLY bad, especially if you're not currently experiencing bad weather.    
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Rodger Branje

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Agree ...from what I see in the forums.  Attenuation apparently is bad as well.  Weather is clear.
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Timothy Schmelzer

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Worse internet speeds EVER.. then blame it on the rain...internet congestion.... 2 - 3 am clear weather....still ..SLOW...poor customer SERVICE...poor..
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ExSatUser

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That SNR is to the point the service will not even work.
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Steve Frederick-VS1/Beam314, Champion

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RxSNR of 0.4 is very low, probably to the point that your internet doesn't work well, if at all. The Cable attenuation is not relevant, since it is a calculated factor, and the signal level should be above 4.0 db to be considered at least usable. I am in the center of my beam, I get in the 9.0 to 9.6 range in clear weather, in the 8s with clouds. Near the outer edges of your beam, expect levels nearer 6.0 or so. You nee to have a service call and see what the problem is, either dish alignment or not a clear view of the satellite.